Our Standards
Email Etiquette
Operational Duties
Hodge-Podge
100

An accredited business or organization agrees to:

Avoid involvement, by the business or its principals, in activities that reflect unfavorably on, or otherwise adversely affect the public image of BBB or its accredited businesses.

What is Standard 8; embody integrity  

100
  • Thank you for reaching out to Better Business Bureau NW + P
  • Thank you for your recent inquiry to Better Business Bureau NW + P
  • Thank you for taking the time to contact Better Business Bureau NW + P
  • Thank you for responding to Better Business Bureau NW +P

What is an example of an opening statement?

100

Together this team facilitates Non-AB records to include primary data quality, complaints, customer reviews and Public Phone line services.  

Who is the Trust Advocate Team?

100

This must not be any other color besides black, or blue.

What is the BBB Logo (torch)?

200

Abide by all written agreements and verbal representations.

What is Standard 5; honor promises 

200
  • “RE: Better Business Bureau Inquiry” – General heading when no details are known.
  • “RE: Better Business Bureau Case #00000000” – E-mailing a consumer or business regarding a complaint.


What is an example of a subject line?

200

This team builds trust and value with all accounts to secure AB Renewal, report information according to BBB Code of Business Practices, and help consumers resolve disputes.

Who is the Engagement Team?

200

Here is where you can find a full list of internal Operational email addresses.

What is the Operations Job Duties List?

300

Protect any data collected against mishandling and fraud, collect personal information only as needed, and respect the preferences of customers regarding the use of their information.

What is Standard 7; SafeGuard Privacy 

300

This is predetermined by the Marketing Team. If you need to make any changes to it you will be notified. 

What is our Signature Line?

300

This Team handles Single & Local Profile Linking

Who is the Quality Assurance Team?

300

Floating from Standards, to Engagement, to Investigations...

Who is Erica Farnsworth (Operations Floater)

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