ACTIVATION
How long does a member have to activate their card before it expires?
The end of the following month, example printed: April 14 has until May 31 to activate
True or False: There are different limits for POS, ATM and MT Funding?
True
When a member signs a fraud form where does the form go?
Chelsea Bucket or Teams (if in Belfast)
True or False: A member does not need an account with us to have a credit card?
False: member has to have at least a savings account
True or False: The card expiration date and the expiration date in Episys should match
False if a card has an expiration date of 09/29 it should say 10/01/2029
True or False: A Member can activate their cards with their work phone
True: as long as the members work number is on file
Name three different types of apps for Mt Funding
Venmo
Cash App
Metapay
Zelle
Paypal
What is the cost for the member to replace a debit or credit card for fraud?
$0
What is the highest limit we can approve our members for with Credit Cards?
$15,000
At what time do limits reset each day?
4pm EST
What is the phone number to Activate a card?
1-800-992-3808
True or False: The standard ATM limit for ours members is $1000 and for members under the age of 18 it is $500
False: It is $500 and $200
True or False: When a member has fraud we can not make the new card with the old card numbers
True the numbers need to be different
When a block/reclass code is X S in Episys what does that mean?
The card is temporarily blocked for fraud
What are the three ways we notify members if they have fraud on their debit card?
Text
Call
What is the reason members can call and activate but not set the pin?
How many MT Funding transactions can a member do daily? And are we able to change the amount?
3 and yes for the daily limit.
How many days does the credit union have to give a member a provisional credit?
10 days
Ture or False: When updating an address in Episys it will automatically update in the credit card system as well
False, it will need to be added manually
How much do you charge for a card that is cracked or damaged?
$15
What are the five verification questions that the IVR asks to activate card?
Card Number
CVV
Zip Code
Phone Number
Birthdate
What is the POS limit for a member over the age of 18?
$2000
What is the fraud teams phone number and where can you find it?
1-833-735-1894, pinned in the cards chat
When do credit cards expire?
2 years from print date
On what date did KSW go live with tap cards?
04/14/2025