Feel Good Friday
How do you authenticate an Allstate Agent?
Agent Authentication Tool in the Administration tab of NG
Can you establish a rental reservation on a closed claim?
Yes
When making an OB call to a vendor, supplier, TPC, or Government Agency - What do you authenticate the caller with?
Nothing! You are not required to authenticate a vendor, supplier, TPC, or Government Agency when making an OB call.
How many payments can be issued after a claim has been closed?
3
What do you check when doing the Circle Method?
Claim Summary, Liability, Coverages, Financials, Alerts, Tasks, Pending/Future Tasks, Claim History.
Can you discuss liability with an Attorney on a Liability/Casualty owned claim?
No! You will get them to the CO.
What information does a claimant have to have in order to file an auto claim?
Insured's first and last name, Allstate policy number, DOL.
In what order do you close a claim?
Financials/Coverage/Claim
What role should you assign an attorney who is representing a Claimant?
Attorney - Third Party Claimant
When can you NOT close a claim?
Subro pending, Salvage pending, Initial payment has not been made, MCO owned
When setting up an Auto FNOL, what would you put for the loss type if something flew out of our insured's vehicle and hit the claimant's vehicle?
Unknown Loss Facts
When adding a non-GHRN shop to a claim, how do you associate them?
You'll associate them to the insured/claimant. Not the vehicle!
What Method of Inspection requires a claim to be open?
GHRN.
What role should you assign an attorney who is representing an Allstate insured?
Attorney Insured Advocate (Personal)
To submit a supplement using our Virtual Assist App.
What information does a TPC need to have in order to file a claim?
The third party carrier portal website address.
What do you do if insured says the driver of their vehicle that was involved in the accident did not have permission to drive their vehicle?
Add task TT05068: EARR All Other Issues
What do you do if an insured calls in asking if they can use their Uninsured Motorist Property Damage (UMPD) coverage?
Confirm if accident was Hit & Run, Phantom Vehicle, Claimant is reported uninsured. Then add task TT01175
What do you do if Claimant calls in and complains that they have missed work because of this accident and they want us to pay them for lost wages?
Add task TT05060: EARR Loss of Revenue or Wages
What do you do if insured or claimant is disputing liability?
Add task TT05062: EARR Liability
Who do you contact if an insured/claimant/body shop calls in requesting the status of their supplement?
The adjuster and/or Workflow Dispatch 800-825-5169.
What coverages is Express allowed to discuss for New Hampshire claims?
None!
How do you authenticate a check cashing facility?
First and last name of caller.
Name of check cashing facility.
Claim number.
Check number.
Payee name.
Date check was issued.
Check amount.
What coverages is Express allowed to discuss in the state of Connecticut?
Collision, Comprehensive, & Rental Reimbursement/Transportation Expense.
In what 2 states are we required to set a field inspection if the insured/claimant/or body shop requests it?
New York & Vermont.