Knowing Your Limits
How many incorrect PINs does it take a card to lock?
What is Three
What is the charge for Star Portal?
What is, it's free
What two programs can we check to see why a card isn't working?
What are Quick Assist and StarStation
What form is used to dispute debit charges?
What is the Visa Cardholder Dispute Form
Who needs to fill out and sign the dispute form?
What is the member whose card the charges hit
What are the debit/credit limits daily?
What are 500/1500
What type of cards can be added to Star Portal?
What are debit card and HELOC Card
How can a ATC/CV Failure be fixed?
What is reset the atc/cv failure under Status card in Star Station
How many days does a member have to alert us of fraudulent charges from the time they find out to get provisional credit?
What is three days
When a card is locked for PIN failure, what two steps do we take to correct it?
What is reset PIN fail count and status card to active
What is the max we can raise credit limits to daily?
What is $2500
What all can a member set through Star Portal?
What are travel notifications, report lost or stolen, transaction alerts and block transactions
What does a card not on file denial mean?
What is the card isn't matching the information in Portico
How far back are we able to dispute charges?
What is 60 days
Who do we send any card disputes to?
Who are Sarah and Danielle
How many card denials can you have in one day?
What is Six
How can a member set spend limits on their debit card?
What is through Block Transactions
What expiration date needs to be in Portico for the cards to keep working upon reissue?
What is 2049/12
How long do ATM disputes take to complete?
What is up to 45 days
What transaction limits on a card does not require Pre-Authorization?
What is anything under $25.00
What is the card usage limit daily?
What is 15
What program can we use to see issues with a member's card on the Star Portal?
What is MConsole
What sites can member's not use their card on?
Where can you see PSCU contact notes with members?
What is Quick Assist
In stand-in mode, will debit cards still work and what is the limit?
What is yes and $300.00