History
Delta's frequent flyer program launched in 1981 with this name.
What is SkyMiles?
Delta is a founding member of this global airline alliance.
What is SkyTeam?
World's largest airline hub.
What is Atlanta (ATL)?
Delta operates more of these aircraft than Boeing models, with 545 aircraft in its fleet.
What is Airbus?
This impactful behavior involves giving customers your full attention, listening for both facts and emotions before responding.
What is actively listening?
Delta's headquarters are located in this city.
What is Atlanta, Georgia?
This loyalty program rewards Delta customers with miles and travel benefits.
What is SkyMiles?
This global airline was named after a geographic region, pioneered several industry firsts, operates the world's largest airline hub in Atlanta, and rewards loyal travelers through SkyMiles.
What is Delta Air Lines? ✈️🏆
This Airbus family, with 233 aircraft, serves as Delta's primary narrowbody workhorse for domestic routes
What is the Airbus A321 Family?
When a customer is frustrated, this behavior helps you acknowledge their feelings and build trust.
What is Showing Empathy?
This airport serves as Delta's largest hub and is known as the world's largest airline hub.
What is Hartsfield-Jackson Atlanta International Airport?
One helps customers earn and redeem rewards, while the other connects Delta with partner airlines around the world.
What are SkyMiles and SkyTeam? ✈️💙
This famous flight attendant earned the nickname "Deltalina" after appearing in Delta's safety videos.
Who is Cat Cora ("Deltalina")?
This Boeing aircraft is the high-density backbone of Delta's domestic operations.
What is the Airbus A220 Family?
This impactful behavior means taking ownership of the customer's experience and following through on commitments.
What is Accountability?
This CEO currently leads Delta Air Lines.
Who is Ed Bastian?
The year SkyMiles was launched.
What is 1981?
Viewers nicknamed Deltalina because they thought she resembled this Hollywood actress.
Who is Angelina Jolie?
Delta operates the world's largest passenger subfleet of this aircraft family, known for comfort on short-to-medium haul flights.
What is the Airbus A220 Family?
By anticipating needs and offering solutions before a customer asks, you are demonstrating this service behavior.
What is Being Proactive?
Delta Air Lines was named after this region where its early crop-dusting operations took place.
What is the Mississippi Delta?
Members earn these through flying and partner purchases
What are SkyMiles points/miles?
Delta became the first U.S. airline to ban this on all flights in 1995.
What is smoking?
This Delta division helps keep its beloved Boeing 757 and 767 aircraft flying and maintained.
What is Delta TechOps?
This impactful behavior focuses on creating a memorable experience that leaves the customer feeling valued and appreciated.
What is Delivering World-Class Service?