Lost/Stolen/Broken Policy
Per the policy, what may occur after of the first lost/stolen/damaged EFB occurrence?
What percentage of domestic flights have ZERO sales?
What is 75%?
How are EFB compliance updates communicated?
What is CCI?
Where will you open IFM on PED?
Links
IFM on PED
What does EFB stand for?
If your device is stolen, what document do you need to validate the occurrence?
What is a police report?
Where can you find the Tap to Pay tutorial video if you want to rewatch?
MyFlight -> Settings -> Account Settings -> Tap to Pay tour
What is the current iOS version required?
What is iOS 18?
Where is EVA?
Crewportal
Everyone's Virtual Assistant
What were the original components of the EFB kit?
What is an iPhone, SLED, CCR, and external bag?
If you are mid-sequence and your device is missing or not working, who should you call first? What do you ask for?
Who is Inflight Ops Support (formerly known as Daily Ops)? What is an IFM on a PED?
If a sale declines inflight due to Wi-Fi connectivity, what should you do?
Click Comp -> Checkout -> Select Comp -> No Wi-Fi connectivity -> Confirm
What is Comply 11 and Revision 14?
How do you update the Comply application and verify that you are compliant?
Self Service -> Update
Log into Comply -> Hit icon in the left corner -> Settings
What was the original value of the EFB kit?
$1100
After notifying FA 1 of your lost, stolen, or damaged device, what should you do?
What is -Call the iPhone EFB Help Desk at 800-203-5949 to report the device as lost or stolen?
What are some reasons that you would comp a sale or item? Name at least 4
EP/KEY
Delayed Flight
Military
No Contactless Payment
No Wifi Connectivity
Where in Comply can you find the current compliance requirements?
What is the Inflight EFB Catalog in the Resource folder?
How do you complete a Tap to Pay sale and then issue a refund?
Must log into MyFlight
What was the total investment for the EFB Refresh?
What is $47 million dollars?
Where can you find information regarding the EFB policies and procedures?
What is your IFM under Cabin Electronic Flight Bag (EFB)?
OR
What is the Flight Service website under iPhone EFB?
Which route has the highest number of zero sale flights?
What is LAX-DFW-LAX?
Where can you find the step-by-step instructions on how to update your EFB?
What is the Inflight website under iPhone EFB?
Where can you find base information (crew room locations, CSC phone numbers, elevator and jet bridge door codes) in your EFB?
Log into Comply -> Document Library -> Contact Information -> Crew Room Location/Access Info + Contact Information
If you have EFB technical issues or questions, who can support you and help troubleshoot?
Inflight CSC
Denali Helpdesk - 800-203-5946 (sticker on the back of the phone)
Write a FA Report - It is sent to the Technology team.