Lost/Stolen/Broken Policy
Tap To Pay
EFB Compliance
Can you find/On the spot
Back to the basics
100

Per the policy, what may occur after of the first lost/stolen/damaged EFB occurrence?

What is a document coach and counsel?
100

What percentage of domestic flights have ZERO sales?

What is 75%?

100

How are EFB compliance updates communicated?

What is CCI?

100

Where will you open IFM on PED?

Crewportal

Links

IFM on PED

100

What does EFB stand for?

What is Electronic Flight Bag?
200

If your device is stolen, what document do you need to validate the occurrence? 

What is a police report?

200

Where can you find the Tap to Pay tutorial video if you want to rewatch? 

Settings -> Account Settings -> Tap to Pay tour

200

What is the current iOS version required?

What is iOS 18?

200

Where is EVA?

Crewportal

Everyone's Virtual Assistant


200

What were the original components of the EFB kit?

What is an iPhone, SLED, CCR, and external bag?

300

If you are mid-sequence and your device is missing or not working, who should you call first?  What do you ask for? 

Who is Inflight Ops Support (formerly known as Daily Ops)?  What is an IFM on a PED?

300

If a sale declines inflight due to Wi-Fi connectivity, what should you do?

Click Comp -> Checkout -> Select Comp -> No Wi-Fi connectivity -> Confirm

300
What is the current Comply version and Comply Inflight Manual Revision?

What is Comply 11 and Revision 14?

300

How do you update the Comply application and verify that you are compliant?

Self Service -> Update 

Log into Comply -> Hit icon in the left corner -> Settings

300

What was the original value of the EFB kit?

$1100

400

After notifying FA 1 of your lost, stolen, or damaged device, what should you do?

What is -Call the iPhone EFB Help Desk at 800-203-5949 to report the device as lost or stolen?

400

What 4 reasons that you would comp a sale or item?


EP/KEY

Delayed Flight

Military

No Contactless Payment

400

Where in Comply can you find the current compliance requirements?

What is the Inflight EFB Catalog in the Resource folder? 

400

How do you complete a Tap to Pay sale and then issue a refund?


Must log into MyFlight

400

What was the total investment for the EFB Refresh?

What is $47 million dollars?

500

Where can you find information regarding the EFB policies and procedures?

What is your IFM under Cabin Electronic Flight Bag (EFB)?

OR

What is the Flight Service website under iPhone EFB?

500

Which route has the highest number of zero sale flights?

What is LAX-DFW-LAX?

500

Where can you find the step-by-step instructions on how to update your EFB?

What is the Inflight website under iPhone EFB?



500

Where can you find base information (crew room locations, CSC phone numbers, elevate and jet bridge door codes) in your EFB?

Log into Comply -> Document Library -> Contact Information -> Crew Room Location/Access Info + Contact Information 

500

If you have EFB technical issues or questions, who can support you and help troubleshoot?

Inflight CSC

Denali Helpdesk - 800-203-5946 (sticker on the back of the phone)

Write a FA Report - It is sent to the Technology team. 

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