Admin & Transfer
This case is created when the customer emails the company's distribution email address.
What is Email Intake?
This case involves customer requests for information, clarification, or assistance regarding their accounts, necessitating thorough investigation and resolution by account management personnel.
What is Account Inquiry?
This type of case is created when a customer informs the company that the system has been damaged by an animal.
What is Animal Damage?
This case is created when a system is shown to produce roughly 70% or less than expected, snow or soiling, shading, or design error.
What is Underperformance?
This case arises when a customer notifies the company of their intention to file a complaint, with the case reasons specifying the grounds for the complaint.
What is Formal Complaint?
This case occurs when a customer contacts us alleging insufficient savings on their bills, prompting an account manager to review and analyze the case.
What is Savings Analysis?
This case pertains to customer requests for clarification, resolution, or investigation regarding billing statements or charges on their accounts, necessitating thorough examination and response from account management personnel.
What is Billing Inquiry?
This type of case is created when a customer informs the company of damage inflicted upon the solar equipment due to a fire at their residence,
What is a House Fire?
This case is created when the system shows no meter, OR no data from the meter but from the inverter, or outlier meter info.
What is Meter Fault?
This case is initiated when a customer informs an account manager of their filed bankruptcy during a call.
What is Bankruptcy?
This case is automatically generated as the lease agreement approaches expiration.
What is End Of Lease?
This case involves customers requesting specific documents or information related to their accounts, requiring prompt retrieval and accurate provision by account management.
What is Document Request?
This type of case arises when a customer notifies the company of damage sustained by the solar equipment as a result of a natural calamity.
What is Natural Disaster?
This case is created when locus shows up as a partial generation outage, typically 40-60% of expected energy.
This applies to device communication and production issues.
What is String/MLPE Fault?
This case is triggered when a company receives notification of the passing of an account owner.
What is a Deceased?
This case occurs when a customer sells their home, and the new homeowner assumes responsibility for the lease agreement.
What is a Lease Transfer?
This case refers to instances where customers request modifications or changes to their account information, requiring accurate processing and documentation by account management staff.
What is Account Update?
This type of case is created when a customer informs the company that they have experienced damage to their property as a result of the company’s actions.
What is Property Damage?
This case is created when there is no energy data is visible.
What is Configuration Issue?
This case is initiated when a customer informs an account manager their home has been foreclosed.
What is a Foreclosure?
This case is created when a customer relocates their system to a new residence and seeks to continue their lease agreement.
What is a Panel Move?
This case is opened to address inquiries or concerns regarding the functionality, status, or performance of their system, requiring investigation and assistance from the account management team.
What is System Check?
This type of case is created when a customer notifies the company of roof damage, either related to solar or non-solar-related.
What is Roof Leak?
This case often appears as "Zero Production" in a Locus.
What is Inverter Fault?
This case is initiated when a customer notifies the company that their home has been declared unfit for living.
What is Uninhabitable?