DOCUMENTS
This document is the agreement is used to determine if a GAP benefit is owed.
What is a GAP contract?
When searching for a claim, this must be placed in front of the claim number.
What is "0"?
This function key is used to review the contract screen.
What is the F7 Key?
When signing onto the portal, you are always...
What is, other?
The GAP contract does not assist with...
What is missed, late or deferred payments or the interest that has accrued as a result of missed, late or deferred payments.
The Cause of Loss Letter must contain this key phrase.
What is, "No police report was filed"?
This section allows you to verify the customer's e-mail address.
What is Claim Overview?
What is the last name-first name?
What is, a green check mark?
When notating a status call, the final "W" stands for...
What is, "What needs to be done to resolve the claim"?
The MSRP is only required for these types of vehicles.
What is NEW vehicles?
On the Documents tab, this button is used to group documents.
What is Status?
This function key is used to update a note entry in CMS...
What is, the home key?
This is the easiest place for a customer to upload a document.
What is, the bulk up-loader button?
When answering a Safe-Guard call, your greeting is...
What is thank you for calling Safe-Guard Claims. My name is ___. How may I assist you?
The ACV on the Settlement Breakdown must match the ACV on what document?
What is the Settlement Evaluation?
This tab allows you to view the activity of anyone who has touched the file.
What is the Audit Trail?
This function key is used to save your work on any screen in CMS.
What is, the F4 Key?
This symbol indicates a document has been received but not reviewed.
What is, a blue cloud?
Extended Warranty refunds are issued by...
What is, the selling dealership?
This document list all transactions occurring from the inception of the loan through the date of loss.
What is the Payment History?
In KTA, the person listed as the Auditor does what?
What is adjudicate the claim?
This screen is used to identify the payee of a benefit check.
What is, the payment screen?
A document that is still pending will have a ___ in the tile.
What is a plus sign?
The customer has ____ days to submit the 1st required document from the date of settlement.
What is 90?