Claims
Client has a new Voucher and will be having an assessment. What claim would you select?
Item 600
How many business days do we have to Relocate a client away?
7 Business days
Can we upload snips from the portal?
No!
All forms to be uploaded as PDF
Can you fit a client with Lost aids without a completed Commonwealth of Australia Stat Dec?
NO!
Can we claim an Item 940, 2 weeks before the due date?
NO!
It must be 12 months from fitting date.
Is it mandatory to reply to Relocation out Email when exit survey has been completed?
YES!
What Claiming recalls should you open if the client had an Assessment and Fitting on the same day?
4_O05 Claim HSP Assessment Fee
4_O12 Claim HSP Fitting/Follow up Fee
Name two documents a client must sign when being fitted with hearing devices or accessories
Device quote
Hearing Device Fitting Agreement
Can we renew a maintenance agreement during fitting appointment ?
No!
Must be claimed before fitting date.
What form to complete when you are unable to receive the previous provider files.
HSP Unable to Obtain Previous Provider file Form
What File Note Type would you use if:
1. Provided batteries to client
2. Had any correspondence with the client
1. Stock
2. HSP
What happens when a stat Dec is non-compliant?
Client cannot be fitted with replacement device until it is compliant.
Client was fitted in their right ear in June 2024 and is now fitted in the left ear. What would you claim?
Item 760
When relocating a client into Freedom, name at least two things you have to action?
Open receive file recall
Add voucher and claims history in PDF
Check for next eligible claim
Note verbal consent date and time
Can you send a Client consent form with the digital date printed ?
No!
Client signature and date must be completed by the client
Client lost their Hearing aids, Replacement has been booked for 7 July 2025.
Client is due for a 940 and 710 on the 7 July 2025.
Can they have a 940, 710, and 850 on the same day?
YES!