Cross contact
Name an example of cross contact.
-Handling shrimp and then preparing a salad
-Using the same spatula on a hamburger and cheeseburger
-Not thoroughly cleaning the baking sheets after cooking fish
-Using the same pot to cook rice and pasta
-Steam from fish touches nearby foods
-Flour from a baked item splatters onto a meat entree
-Ranch dressing drips onto a vinaigrette stored on a lower shelf
-Making french fries in a deep fryer after chicken tenders
-Touching the tip of a squeeze ketchup bottle to a breaded chicken breast
-Picking croutons out of salad greens
What is a food allergy?
An immune system response to a food protein, causing the body to react negatively
Even trace amounts of the allergen can result in a fatal reaction
There is no “cure” other than avoiding the food
>1,300 NC State students on a meal plan have food allergies
Describe how you should greet each customer.
Greet them quickly and with a smile. Be respectful and kind. If they ask a question, ask honestly or find someone who knows the answer.
What are some signs of an allergic reaction?
Trouble breathing or swallowing, Swollen lips, throat, or tongue, Itchiness/Hives, Pain, Lightheadedness, Cramps, Wheezing, Death
True or false: all culinary staff must follow recipes exactly as written
True
How do you PREVENT cross contact?
Use separate utensils for all items
Clean surfaces and utensils with hot, soapy water
Always wear clean gloves and change them frequently
Do not overfill wells or pans
Use barriers like foil, deli paper, cutting boards, etc.
Monitor self-serve areas
What is a food intolerance?
A non life-threatening digestive system response. Ex: Lactose Intolerance
If someone is looking for a gluten free bun, where should they go?
Worry free cooler!
What phone number do you call in the event of an emergency?
911 !
If needed, Campus police: 919-515-3000
Where can ingredient information be found?
Our website (NetNutrition), Menu boards, Menu cards, NetMenu
What do you do if you notice a student using the same tongs for two different types of food?
Politely tell the student why that is problematic. Replace the utensils. Swap out the pans of food.
What are the top 9 allergens?
Shellfish, Fish, Milk, Peanuts, Tree Nuts, Eggs, Wheat, Soy, Sesame
A guest has a question about ingredients. What do you do?
Have them wait a moment while you grab the chef or supervisor.
If someone is having an allergic reaction, what can be administered to slow down the reaction?
Epinephrine, which should be administered by the guest.
What is in the purple "worry free" refrigerator?
Individually wrapped allergen-free items like Gluten free bread, gluten free buns, individually packaged butter. It is important that this stays well-stocked at all times.
How do you remove an allergen from a surface?
What percentage of food allergies are the result of the top 9 food allergens?
90%
A guest informs you that they have Celiac Disease. What does that mean?
Celiac disease is an autoimmune, digestive disorder. For people with Celiac disease, consuming even a trace amount of the protein gluten will cause an autoimmune reaction
True or false: when emergency responders arrive, the person having the reaction should meet them at the door.
False. The person should stay where they are. Walking can cause the reaction to escalate.
What are some available resources for students with food allergies?
“Worry Free” Stations + Simply Made Station
Digital Menu Boards and digital menu tags
NC State Dining Website/NetNutrition
Dietitian: Lauren Smith
What is cross contamination?
Occurs when bacteria or viruses get on food and make it unsafe to eat. Cooking the food usually removes the risk of getting sick. For example: Cooking raw meat.
It is estimated that over ____ foods can cause allergic reactions
170
A guest tells you that they've recently had an allergic reaction from food they ate at Case. What should you do?
Direct them to your manager or supervisor. Take down their name and contact information. The Dining management team will follow up with a complete investigation.
Describe the steps you should take in the event of an allergic reaction
1. If the guest has epinephrine, have them administer it.
2. Call 911 and mention "allergic reaction"
3. Stay with the guest and have them sit or lay down.
4. Ensure your manager is aware of the situation, and do not let the guest leave alone.
How do we label our food at NC State?