Departments
What does the Contact Center do? (Also, could be called the call center)
What is answer all the incoming phone calls.
Which department is the one that puts on events and teaches financial education?
What is Community Relations and Financial Education
The for-profit financial institution?
Bank
At a bank/business you are a ____________. When you do business with them.
Customer
Who can be a member of ALLIANCE?
Anyone who lives, works or worships in Lubbock, or all the way up to Amarillo down to San Angelo over to New Mexico.
What does HR Department stand for?
What is Human Resources
Which department would learn a new process or product first then teach it to rest of the employees?
What is the Training Team.
The Not-for-Profit Financial Institution?
Credit Union
A savings account that pays you to keep your money at that institution is called what?
Interest Bearing Savings Account or Savings Rates
How many different Departments are there at ALLIANCE?
12
What does the operations department do?
What are Frontline Workers, Tellers, New Accounts, Consumer Loans, Mortgage Loans. All the people that work in the lobby.
Who's in charge of protecting the Credit Union from Cyber Attacks?
IT Department
The FDIC?
Is the Federal Deposit Insurance Corporation. They insure your money up to $250,000.
The amount of money you pay to borrow money. Is normally talked about as a percentage or rate?
What is an interest rate
Researching what products are currently being offered by other Financial Institutions is called what?
Market Research
Which Department is in charge of making sure we follow regulations called? (The Vice Principal)
What is the Compliance Department
Facilities Department what do they do??
What is facilities department does building maintenance, landscaping, new builds and supplies.
Credit Unions, Banks or Both have a Board of Directors?
Both
Developing a new account or new credit card type at a financial institution is called what?
Product Development
A time where the President/Ceo the departments VP's and the Board meet to plan the goals and changes for the upcoming year.
Strategic Planning
Which department says, "who a business is" and is in charge of the "message"?
What is the Marketing Department
What department was referred to as the Stat Keepers??
What is the DATA Team.
At a credit union you're a _______ when you have an account there??
Member/Owner
Where business evaluate operations running smoothly to focus on reducing costs, and increasing customer satisfaction
What is Operational Efficiency
When you need a Home Loan you would work with what department?
Mortgage Department