AOR
AOR MEANS
ADD OR REPLACE
OUR TUNE-UP PRICE FOR BOTH HD AND LOWES ARE
WHAT IS $29
OUR AOR AND EAS LEAD COORDINATORS ARE
WHAT IS APRIL AND NIKKI
IM CALLING THE CALL CENTER WHAT 5 PERSONAL THINGS DO I NEED TO TELL THE CALL CENTER
-NAME
-LEAD TYPE (AOR/TUNE/REPAIR) (PRICE)
-STORE NUMBER/LOCATION
-BRANCH
-LLG OR SSA (HOME DEOT/LOWES)
OUR SUMMERTIME METRICS FOR AOR AND TUNE-UP ARE
WHAT IS A 6.0 AOR AND 4.0 TUNE
COMFORT ADVISORS WILL BE IN HOME FOR
45 MIN - 1 HOUR
WE HAVE ___ POINTS IN OUR CHECKLIST
WHAT IS 27
THE SERVICE DISPATCH LEAD COORDINATORS ARE
WHAT IS TWYLA, MORGAN, AND DOM
WHEN I AM IN A STORE TOP 6 THINGS TO LOOK FOR IN A CUSTOMERS CART TO HELP THE CONVERSATION ARE
- AIR FILTERS
-THERMOSTATS
-AC LINE OR COIL CLEANER
-WINDOW UNITS
-FANS
-PORTABLE ACS
VIPS METRIC AND RUN RATE METRIC ARE
35% OR HIGHER
RUN RATE 50% OR HIGHER
4 TOP PAIN POINTS FOR AOR
WHAT IS AGE, HEB, REPAIRS, HOT AND COLD SPOTS/COMFORT
3 BENEFITS OF TUNE-UP ARE
WHAT IS, 6 MONTH NO BREAKDOWN GUARANTEE, PAPERWORK FOR WARRANTY, KEEPS SYSTEM EFFECIENT
ARS STANDS FOR
AMERICAN RESIDENTAL SERVICES
WE DONT OFFER THESE TWO SERVICES IN SUMMER-TIME
WHAT IS CUT INS AND DUCT QUOTES
CUSTOMER ASKED ME HOW FAR WE GO OUT, HOW FAR DO WE GO?
WHAT IS 2 HOURS AWAY FROM OFFICE
WHEN WE COME TO YOUR HOME THE TOP 4 THINGS WE WILL DO ARE
- UTILITY ANALYSIS
- HEAT LOAD CALCULATION
- GO OVER 3 MODERN EQUIPMENT OPTIONS (GOOD, BETTER, BEST)
- GO OVER FINANCING
DRAIN SERVICE IN TUNE-UP IS
WHAT IS WATER TEST
WHEN WE CALL CUSTOMERS WHAT APPEARS ON CALLER ID
ARS
3 BEST APPROACHES TO ENSURING YOUR LEADS ARE SOLID AND RUN
- DOUBLE CHECKING CUSTOMERS INFORMATION
- BUTTONING UP WITH DATE/TIME/PAIN/COMFORT ADVISOR
-SMILING AND THANKING CUSTOMER
OUR TEAMS CHATS ARE FOR (2 THINGS)
POSTING LEADS AND POSITIVE INTERACTION
OUR JOB AS LEAD GENERATORS WHEN BOOKING AN AOR IS
TO SELL THE APPOINTMENT NOT THE SYSTEM
WE CLEAN ___ COILS IN OUR TUNE-UP CHECKLIST
WHAT IS 1
WE HAVE __ HVAC MANAGERS IN OFFICE
WHAT IS 7
- $5OO OFF SAME DAY/NEXT DAY
-$1000 OFF SINGLE SYSTEM (WHAT IS A SINGLE SYSTEM)
- $2000 OFF CULL SYSTEM REPLACEMENT (WHAT IS A FULL SYSTEM)
OUR TOP 4 QUALIFIERS FOR AN AOR BY ARS STANDARDS ARE
-HOMEOWNER
-A NEED
-45 MIN - 1 HR APPOINTMENT
-SYSTEM NOT UNDER WARRANTY/AGE