Allivet 1
What is Pharmacy Hold?
Pharmacy Hold is when a prescription item is out of stock,MBO or has a short expiration date.
what is a controlled substance?
a controlled substance is a medication that is restricted in certain states.
what is the % of the future orders on AS?
5%
What are some of the Brands we cater to?
AKCRX, GOODRX FOR PETS, BLAINS FARM AND FLEET RX, ALLIVET, TRACTORSUPPLY PHARMACY,
200 POINTS
What are the three departments that work together?
Customer Service team, Verification team(Pharmacy), Fulfillment team(Warehouse).
In which manager do we create RS (reshipments)?
Order Manager
WHOOPTY DOOOOOOOOOOOOO
TAKE AWAY 300 POINTS
True or False. If an order was created on TractorSupply.com, the Allivet PAWS Team can update the billing method used.
False
What is the frequency for AutoShip?
WEEKLY INTERVALS
In which deposco status are we able to make edits?
New and Back-ordered
What are some of the Responsibilities of the PAWS Team?
Contact the vet clinic, Provide Support on any issues with the rx, reshipments, order status, returns, Place order as a last resort.
When sending a request for a refund for a customer, who do we assign the conversation to?
CS Refunds
When sending emails how must it be attentioned?
it must be attentioned customercare@brand.com
what are some payment method that we accept?
visa,discover,american express,paypal( only the pet parent can use this)
The Tractor Supply Customer Solutions Team
What is the processing time for a refund?
What is considered a Legacy order?
A legacy order is any order that was placed on tractorsupplyrx.com before April 17th and after April 17th
Name 5 Radio Buttons
PET, AUTOSHIP, CC, AUDIT TRAIL ETC
What is the timeframe for creating reshipments?
30 days from delivery date
DANCE/SING TO GET FREE POINTS OR THE OTHER TEAM GETS THE POINT.
FREE POINTSSSSSSSSSSSSS
For the “No Printer Required” option, what must the customer do?
Write the sales order code directly on the original prescription
WHAT ARE THE 3 MANAGERS WE USE
ORDER MANAGER,CUSTOMER MANAGER AND RX MANAGER
What is an “Rx Verification Hold”?
Rx Verification hold is when they are awaiting approval from either pet parent or vet.
LIST ALL THE RX ISSUES WE HAVE
ATTACHMENT,DRUG CHANGE,DECLINE,PET CLIENT/INFO/, QTY, RECORDING,RX DIRECTION,STRENGTH, VERIFY REFILLS, WEIGHT, VET INFO