Contact
If ciu is pending does mici still need to be made?
Yes
Where can you find the Mco on the claim when a call comes in?
First page (once the claim populate)
What is the best 2 Ra’s handling Michigan claims?
Michigan collision coverages flow chart
Express Michigan claim handling
What state has no pay no play?
Louisiana
What 3 states have mandatory lien holder requirements?
Texas
Mississippi
Arizona
When making Mici what all do you need to go over?
Confirm correct vehicle, confirm date of loss, Update contact (add texting), gather witness and passenger information, update damages, ask for injuries, ask for photos, go over coverage, set liability set digital of need to (refer to inside auto doc)
What Ra is the best Ra to use for Mco claims?
Express- handling an Auto Inquiry on Liability or Casualty owned claims
What is the best Ra for Licensed state claims?
Express- Handling an inquiry call for licensed state claims
What is a mandatory question to ask callers that loss happened in Ca?
Child passenger restraint system in use or in the vehicle at time of loss
Which state requires you to add alerts and documentation of lien holder is on vehicle?
Mississippi
How many times do we make contact before express adjuster is assigned?
3 unsuccessful attempts
What all can express do for insured on an Mco claim?
Establish initial rental
Establish or reschedule moi
Provide pip adjuster info
Provide claim owner info
Provide status of moi
Information on POSTED PAYMENTS ONLY
Add ghrn concern
What are the 5 licensed states?
Connecticut
Rhode Island
Vermont
New Hampshire
North Carolina
Insured hit a building. What is the correct Ra to look at?
Damaged non auto property estimate handling
How do you document a Tx claim with no lien holder?
Spoke to (insured/ claimant name) who verified no lh on their vehicle. Advised customer to fax in appropriate documents showing the vehicle is free of any liens.
When making contact what can you use to verify insured if SSN not on claim?
Last 4 number & ymm
Email address & date of birth
Date of loss (2 forms from 2 different groups)
What can express help claimant with on Mco owned claim?
Update new claim info
Establish or reschedule moiProvide status of moi
Add ghrn concern
Provide pip or claim owner infoInformation on POSTED PAYMENTS ONLY
Add
ghrn concern
Insured stays in Michigan and gets into loss but is not at fault. They have collision standard coverage does the insured have to pay their deductible?
Insured will be responsible for their deductible
If Insured and the claimant is the same person on auto claim what Ra to look at?
Insured hit their own vehicle
Insured has lien holder on vehicle in stays in Arizona. Estimate is 3500 before the deductible. Can a single party check be issued?
No
You have successfully made contact with insured and they accepted liability when should contact be made with claimant and why?
Immediately after and to keep the claim process moving forward with no delays
What Express can not help any caller with on MCO owned claim?
Liability questions
Payment request (issuing, reissuing, canceling)
Injury questions
Explanation of to settlement, estimate dispute or tech review
Rental extensions for anyone
Initial rental reservation claimant
Advanced payment for rental for claimant
Attorney rep claims
Which Licensed state can Express discuss liability on?
None Trick Question 😂
You have a payment need to be made and it’s over your limit. What Ra do you use and when adding manager to claims what role is needed to be selected?
Express - How to request authority and leader as performer other
Which 2 states require documentation from Insured showing no lien holder before single party payments can be issued?
Texas
Mississippi