Quality
What phrase should you avoid when offering empathy?
What is "I'm Sorry"
Can someone use their membership to cover services if they just signed up that day for AARP?
What is no, there is a 48-72 hour wait.
This Supervisors favorite TV show is The Flash.
Who is Drew Acre
A customer has a 2wd vehicle that can go into neutral with NO flat tires. Which type of tow truck would you set up.
What is a Standard Wheel Lift
Name 6 of the 8 things that need to be open on your desktop at ALL times.
What is...
What is the highest score you can achieve on a quality?
What is 105%
How many services per year is a Life 360 customer able to receive under their roadside coverage?
What is unlimited?
This Supervisors favorite hobby is using and applying makeup.
Who is Shamara Baker
What is the most common coverage limits for most winch services?
What is one man, one truck, 30min, 30ft.
What is the name of the flatbed that is used to tow medium/heavy duty vehicles?
What is a Landoll or LoBoy
What are two of the common filler words to avoid during your call?
What are: Ok, And, Uh-Huh, Alright or Um?
You are unable to pull up an Esurance customer in the system. What tool should you use first to confirm the customers coverage?
What is Lienholder?
This Supervisors favorite TV show is Brooklyn Nine-Nine.
Who is Marissa Wrobel
True or False. ALL Service Providers have the equipment to lower a customers tire that is mounted under their vehicle.
What is False. Most service providers do not have this equipment.
What is the process when a customer is on a restricted roadway?
What is contact the service provider who covers that road, see if they accept our form of payment, if they do not transfer the customer on the line. They will have to set up services with the provider directly.
What is the lowest percentage for a passing quality?
What is 94%
What are the hours of Operation for AMC Membership Services?
What is M-F 8am-8pm, Sat 9-4:30pm
This Supervisors favorite quote is, "Don't put Twinkies on your pizza" -Keenan Thompson
Who is Eric Stacy
How should deadhead be offered to a service provider?
What is $1 per mile after 30miles
What color is the AARP Roadside card?
What is Red, White and Blue.
What information needs to be verified when doing a recall?
What is: (Everything) Safety; name; callback number; Year, make, model, and color of vehicle; location of vehicle?
Where do you look for the in-network Service Provider list for when you are dispatching in MMA Manual?
What is the Agent Folder or ORS 2.0
This Supervisors Favorite movie is Crooklyn.
In what situation would you use race ramps?
What is towing a low clearance vehicle.
Name two of the Allstate Motor Club partners that cover medium duty vehicles.
What is AMC Commercial, AMC Platinum Elite, or AMC RV Roadhelp.