FAQ
Alpha-Stim is cleared to treat what indications?
Anxiety, insomnia, depression, and pain
If someone’s device won’t turn on, what should they do?
Try replacing batteries with brand new, fresh, out of the package batteries
How much conducting solution should be used on probe electrode pads and/or earclip electrode pads?
You should saturate each pad with several drops of conducting solution
What should someone do if they experience vertigo during a CES treatment?
Decrease current level immediately until the dizziness stops
True or false: Patients self-report better results with Alpha-Stim than with drugs?
True
Is Alpha-Stim FDA approved or FDA cleared?
Alpha-Stim is FDA cleared
If someone isn’t feeling a connection or their device stops after three seconds, what should they do?
Change electrode pads or use more solution
Name the steps, in order, for the five step pain protocol
Big X, small star, treat the other side, connect the two sides, CES
What should someone do if they complete a CES treatment and have a mild headache?
Continue CES treatment until the headache is gone
What percentage of people get significant relief using Alpha-Stim?
90% get significant relief
Will health insurance pay for Alpha-Stim?
Insurance coverage varies by policy and provider
What type of batteries should be used in Alpha-Stim devices?
Non-rechargeable, lithium batteries - AAA in the AID and AA in the M
If someone is doing a CES treatment at 200 microamps, how long should their treatment last?
According to Alpha-Stim instructions for use, they should treat for 40-60 minutes
What are the possible, minor side effects of Alpha-Stim?
Headaches and skin irritation
What indications were measured in the clinical study performed by MD Anderson?
Anxiety, insomnia, depression, pain, and quality of life
What are the financing options available for Alpha-Stim?
Paypal credit, Ally, HSA, and FSA
What should you do if earclips become dirty or have build up?
Clean the earclips with alcohol
How often should probe electrode pads and/or earclip electrode pads be changed?
Pads should be changed after every use
What are the contraindications for Alpha-Stim?
Implanted devices that cannot be turned off (ie. pacemaker) and pregnancy
What were the goals of the NHS study in the UK?
Effectiveness of Alpha-Stim for anxiety, and cost-effectiveness
Will someone have to stop taking medication if they use Alpha-Stim?
No, there is no evidence of drug interaction
What should you do if your device stops working and new batteries does not solve the issue?
Call technical support and request a RMA
Name the steps in the 5-step pain protocol
Big X, small star, treat the other side, connect the two sides, CES
What are possible barriers that prevent getting a good connection with the skin?
Lotion, makeup, or other topical substances
At what current level is Alpha-Stim used to treat patients in double-blind clinical studies?
100 microamps