Customer order 1pcs in each size S-XL to show a customer and now needs to return it.
What is Code 4 Samples?
100
Harvey order G200 Black SM-5pcs, Bill & Recvd G200 Black MD-5pcs.
What is Code 2 Keying Error?
100
Customer Michael order & billed 3001C Black MD-1pcs received 3001C Black LG-1pcs.
What is Code 1 Picking Error?
100
A $25.00 credit issued to a customer when alphabroder does not process or ship the correct items. Only given when a customer ask.
What is Z30 Order Accuracy Guarantee?
100
This action code should be use to return items back to the warehouse on a claim.
What is RI?
200
Customer's customer cancel the order. Now our customer needs to return it for credit.
What is Code 8 Customer Error?
200
Customer Rachel's order was enter in 2 times.
What is Code 7 Duplicated Order?
200
Customer Harvey is missing 10pcs of style # G500 Red SM. He did not receive anything extra in place of those missing pieces.
What is Code 3 Shortage?
200
Customer Elena needs a replacement because she order G200 White SM 1pcs but notice that the stitching on the bottom him is color black and it should be color white.
What is Code 12-DF Mill Defect?
200
For reason codes 1 & 2. Under what dollar amount does the customer keep the items?
What is $10.00?
300
Luis called in to cancel his order but it was too far along in the system to cancel. Agent advise customer Luis to refuse the package.
What is Code 13 Cancellation Attempt?
300
Donna's order was suppose to ship to the screen-printer but was deliver to her billing address. Email confirms the correct address listed down was for her screen-printer.
What is Code 9 Wrong Ship To?
300
Customer Jessica received 1pcs of G200 White SM which had a shoe print on the back.
What is Code 5 Damage?
300
Customer Stefan called in to process a return on a lost carton box that UPS just found and delivered.
What is Code 15 Miscellaneous?
300
When processing a claim replacement order. What action code is used to reship the item?
What is SI?
400
Agents will never enter this reason code. It's only enter in by the warehouse when a package gets return back from the carrier.
What is Code 14 Refusal?
400
Customer Jessica calls in stating she never placed this order, but she was billed for it and received it.
What is Code 11 Wrong Account Number?
400
Customer Luis's order shows he was billed for 12 jackets. But after checking in the product he received 14 jackets. He has 2 extra jackets that he did not order and was not billed for.
What is Code 10 Did Not Order?
400
Inside/Outside sales is requesting a courtesy credit outside our normal policy of $50.00 for driving expense. What reason code would that fall under?
What is Code 25 Sales Approved (outside our policy)?
400
When issuing a credit to the customer with no expectations for the customer to do anything on their end. What action code is used?
What is MA Miscellaneous Allowance?
500
Customer errors code 8 is subject to 15% fee. What kind of fee is that?
What is restocking fee?
500
When alphabroder makes an error on an order and they have to retrieve the product back. Alphabroder will mail or email customers.
What is Call Tag?
500
This DC error code has 2 scenarios which deals with cartons. Either customer received carton addition to or instead of.
What is Code 6?
500
Customer Damon is calling in because his order for jackets have a defect where the zippers broke off. The order value totals $200.00 and the items are printed on already.
What is Code 12 Mill Inspections?
500
Customer Bonnie is missing a box from her order. She only has 2 out of the 3 boxes. You track the order and on the 3rd tracking number it shows "BIR=Billing Information Received."