Communication Skills A
Basic Communication Process includes four elements
Sender
Message
Receiver
Feedback
an integrated and synchronized message that is presented consistently to key audiences to achieve strategic, operational, and tactical effects.
strategic communication
____ is the process of exchanging ideas or meaning between people.
interpersonal communication
A term coined by O’Reilly Media in 2004 to describe blogs, social networking sites and other Internet-based services that emphasize collaboration and sharing, rather than less interactive publishing
WEB 2.0
Relate specifically to work situations or to the working environment. Examples of ____ are duty schedules, floor layouts, jet engine noise, operations tempo, and improper management. The three most common organizational barriers are environmental noise, weak communication policies/norms, and autocratic management.
Organizational Barriers
refers to the way we say things, and is just as important as the actual words we speak. Receivers monitor the following items to gauge emphasis, clarity, and even the sender’s emotional state when deciphering the true meaning of the message:
Paralanguage
The goal of ____ is to fulfill our obligation to provide truthful, timely, and accurate information about military activities and personnel. Providing accurate information that is consistent with security guidelines enhances public trust and support for our AF.
engagement
The ____ is subordinate-centered and uses two-way communication. In this approach, the subordinate has determined a problem exists and developed potential solutions.
nondirective approach
Discussing issues related to your AFSC or personal experiences is acceptable but do not discuss areas of expertise for which you have no background or knowledge.
Stay in your lane
These are related to the way people think, reason, or feel. You must recognize that those who carry out the organization’s mission are human and they come complete with their own unique personalities, values, and learned use of the English language.
Psychological Barriers
Gestures, Facial expressions, eye contact, body language, positioning
nonverbal cues
Types of interviews are: ___, ____, ____.
On-the-record
background
off-the-record
The 3 factors in a "setting" for Pre-Session include: Location, ___, and ___.
Location
Space
Time
Nearly ___% of Airmen use YouTube to load their videos and share
70%
These words and/or phrases have different meanings to different people. In our language, words sometimes have different meanings and can create confusion.
Ambiguous terms:
Within Air Force organizations, communication flows in three directions: ___, ___, and ___.
upward
downward
laterally
Interview Technique:
A technique used to move from the reporter’s agenda to your message.
Bridging
_____: is to open the session you will need to greet the subordinate properly as he/she enters the room. You will also need to establish an appropriate rapport with the subordinate. Then you will need to state clearly the purpose/objective for the session. Subordinates, who clearly understand the purpose/objective of a session, are more likely to open up from the start.
Opening
open
However, we must abide by certain restrictions to ensure good order and discipline. As military members, we’re on duty 24-hours a day, 365-days a year and our actions are subject to the ___.
UCMJ
a reaction to the received message. It not only completes the communication process, but also perpetuates a further exchange or dialogue.
Feedback
___ is the use proper English grammar to correctly arrange and express your thoughts in the form of sentences; your audience expects you to follow certain rules in your conversation.
Sentence Structure
Communication to a larger community (e.g. through social media) is effective as well, but ensure that such engagement remains within the bounds of ___, ___, ___, and ___ (SAPP) and stays “within your lane.”
Security
accuracy
propriety
policy
Six steps to help in ___ a problem
Resolving
he enemy is ___ in this battlespace and you must ___ there as well.
engaged, engage
Originates from many things and the flood of constant sounds can render communication ineffective. People generate some of this noise, while machinery or equipment creates the rest.
Environmental Noise