Terminology
Define Default Service Provider (DSP)
The local company providing generation or natural gas supply and distribution service
When was the NGS Act passed?
June 22, 1999
What are the two billing options applicable to an account that has an alternate supplier?
Consolidated Billing & Dual Billing
a _____ is automatically created in CC&B to link the Service Agreement to the service provider.
When a customer enrolls with an alternate supplier, a SA Relationship is automatically created in CC&B to link the Service Agreement to the service provider.
An _________process to allow a switch to an alternate electric supplier to become effective three business days from the date PECO receives the request.
Accelerated Switching
What is PECO's role when another supplier is selected?
Deliver (distribute) the energy to the customer. Maintain the gas pipes and/or electric power lines. Respond to all gas and electric emergencies
True or False
The customer’s bill displays the alternate supplier’s contact information on page one.
True
What can be created if a new supplier charge will be consolidated on the PECO bill?
The sub-SA defines the billing relationship between PECO and the alternate supplier. If the new supplier’s charges will use dual billing, no sub-SA will be created.
A company other than PECO purchasing gas and selling it to the customer.
Natural Gas Supplier (NGS)
True or False?
If PECO receives an electric and gas supplier request within the five-day billing window, the gas supplier switch will be effective on the same day as the electric request.
True
How many bills would a customer with dual billing receive?
2 separate bills.
How can you view SAs for alternate suppliers?
Control central>search for and select customer>go to SA (Service Agreement) Premise List>SA (Service Agreement) Information column. Choose Go to Service Agreement
Action that prevents a pending gas supplier switch from becoming effective. Applies to gas service only. Also called Withdraw or Withdrawn.
Rescind
When do electric supplier switch requests become effective?
within three business days
What is displayed on page two of a dual bill?
displays only the itemized PECO charges.
Where would you go to find out if a customer has an alternate supplier?
Alerts tab
Action that prevents a pending gas supplier switch from becoming effective. Applies to gas service only. Also called Rescind
Withdrawn
PECO must remain ______ when it comes to customer choice. PECO cannot show ______ towards any supplier, nor can we encourage customers to remain on PECO supply. The customer must make their own choice
Neutral & favoritism
If customer has dual billing can a PECO agent see the alternate supplier's bill?
No
How to change the ROI status?
Account context>Go to account Search> Characteristics Tab> locate ROI characteristic> click the magnifying glass> select characteristic