Infection Control
The number 1 way to reduce the spread of communicable disease
What is
handwashing
Who is your Supervisor
PCM - Patient Care Manager/CD
How are you involved in the QAPI program?
What is
QAPI is reviewed in quarterly meetings and any quality issues are reported your PCM
What are the hospice policies and procedures regarding resuscitative guidelines?
What is
Patients have the right to accept or refuse medical care, resuscitation, surgical treatment and the right to formulate an advance directive.
If a patient is a full code, CPR should be initiated, and 911 should be called.
When adverse events occur (like infections, falls, medication errors, or other incidents) they are reported immediately to this person
Who is
the Clinical Director
The person to immediately report suspected or actual mistreatment, neglect, or abuse to
Who is
Immediately reported to your clinical directors/ Immediate supervisor
Document received at hire which tells you your job responsibilities
What is
my job description
What type of training did you receive on workplace and home safety issues
What is
Relias Education - multiple courses are assigned to cover safety
How we carry items into a patient's home environment when a bag is necessary
What is
bag technique
What type of infection control education do you provide to patients?
What is
Instruct them to refer to their patient handbook and let your RNCM know.
The platform we use for monthly inservices and ongoing education
What is
Relias Learning
These things maintain what type of compliance
-Only disclosing information on a "need to know" basis
-Keeping patient records behind 2 locks
-Password protecting electronic devices
-Shredding documents with patient information
What is
HIPAA compliance
The type of isolation used for all patients
What is
Standard Precautions
*Universal Precautions is also acceptable
People who can administer medications to patients
Who are
Nurses, physicians, and caregivers
How many hours of in-services/continued education do you need within a 12 month period?
What is
At least 12 hours per Calander year.
How would you provide care to patients/families with a communication/language barrier?
What is
The Language Line
What type of precautions are in place when this PPE might be used: Gown, gloves, face shield/goggles, and the N95 respirator/mask
What is
Droplet or Airborne Precautions
Care of the COVID positive patient
Describe the process if your were ever determined to not be competent to perform a task what would happen?
What is
You can no longer perform task, until you become competent, through additional education and training provided by the company.
Describe process for handling a patient grievance or complaint.
Complete grievance form either with family/patient or yourself, turn in to CD/PD.
Leadership investigates complaint and follows up with family/patient
Recorded in a grievance log
Patient Care and Service are our highest priorities and primary reason for existence. Altus will be the highest quality care hospice provider in our community.
What is
Mission Statement