Core Concepts
Defining "done" in advance prevents this common project problem, where new requests sneak into scope
What is scope creep
The criteria by which done is measured
The Engagement Acceptance Criteria
The act of providing your recommendation to the customer while balancing what they want versus what they need
What is prescribing
The process of maintaining a single version of done by baselining multiple engagement assets
What is configuration management
By prescribing done, consultants build this critical quality with clients
What is trust
The triple constraints AKA the basic building blocks of done
What is scope, effort, and time
The process of managing different versions of a document
What is Version Control
The final step of the software validation where the customer tests the software to ensure it meets their business requirement before release
What is acceptance tests
The name of the Amount engagement contract
What is Statement of Work
Engagement document that is sometimes used in place of a contract
What is a Letter of Intent (LOI) or Memorandum of Understanding (MoU)
The name of the items that are version controlled
What are engagement assets
When the service provider can document that some work has been accepted and other parts are not
What is partial acceptance
What is leverage that the service provider possesses?
What is ownership of the final work product
Equation for the lines of engagement
What is (N*(N-1))/2
where N = the number of people invovled
What is a baseline
When you can strongly recommend that the customer accept the whole work product under the condition that you provide a reasonable number of hours effort to complete the outstanding tiems
What is conditional acceptance