SUPPORT THE TEAM
When teams spend time reflecting on their performance immediately after performing a significant task.
What is Debrief
"Ms. Lewis, I just need to confirm that you are still taking Metoprolol 25mg daily" is an example of?
What is Validate & Verify
STAR stands for
What is Stop, Think, Act, Review
SBAR stands for this
What is Situation, Background, Assessment, Recommendations
Prevention tools include: STAR and No Distraction Zone
What is Focus on the Task
"I'm not sure if this is a good EKG or not....do you mind looking at it for me to confirm?" This is an example of what?
What is peer checking
"Did you see that this patient has an allergy to Lisinopril before you sent his prescription in?" This is an example of what?
What is A.R.C.C.
It is important to ask these when: information is incomplete, when information is ambiguous, or when there is an unexpected high-risk situation.
What are Clarifying Questions
Prevention tools include: Peer Check & Peer Coach and Debrief
What is Support the Team
"What are some things that you'll think we could do differently if we were to have another cardiac arrest in the office?" This is an example of what?
What is debrief
Using phrases such as: "stand by" or "hold on" are examples of this error prevention tool
What are No Distraction Zones
Examples of this error prevention tool are: A - alpha, P -Papa, and T-Tango.
What is Alpha Numeric Language
Prevention tools include: Effective Handoffs, Read & Repeat Backs, clarifying Questions, SBAR, and Alpha Numeric Language.
What is Effective Communication
"Completing Lovenox bridging can be tricky. I'm here to check it for you once you complete it." This is an example of?
What is Peer Checking
Nurse: "Although you have been vaccinated, you still need to wear a mask to avoid the spread of Covid. Here is a mask for you." This is an example of?
What is Request a Change
Sender communicates info to receiver, receiver listens or writes down what is said and reads/repeats it back, sender acknowledges the accuracy of the read-back.
What is Read and Repeat Backs
Prevention tools include: ARCC and Validate & Verify
What is Ask Questions
"Hi Sara, I saw that you gave Ms. Smith Xarelto samples, but they were not documented in Epic. This is a friendly reminder to always document samples given to patients." This is an example of?
What is Peer Coaching
The following principles make up this tool: standardized & streamlined, distraction-free environment, face-to-face/ bedside interactive, acknowledgements/repeat backs, verbal with written/printed information, opportunity for questions/clarification.
What are Effective Handoffs
There are 11 Error Preventioon Tools under this acryonym.
What is S.A.F.E