MISC
PIC
Call Reason
Service Console
MMB
100
Select Call Reason is located where in Service Console
What is Guided Save Flow
100
What hint can you give customer for GrandsonZane
What has 12 Characters
100
Used for all situations related to Acct Mgmt, from saving your customer to cancelling
What is Cancellation
100
What are 2 things under customer profile
What is
1. Site Address
2. Tenure
3. Monthly Rate
100
What tab would you be able to see a previous job?
What is Job Hist
200
RMR
What is Recurring Monthly Rate
200
PIC is GREEN1954 what hint could you not give the customer?
What is the PIC Color?
200
Used when the call dropped, and you were not able to reach back. No save offers.
What is Call Disconnected
200
Where would you go in Service Console to find billing frequency?
What is Billing Summary
200
What is current contract
300
What you type to start your case notes
What is **AM**
300
"OTP"
What is One Time Pin
300
Used for simple troubleshooting and transferring to tech support.
What is troubleshooting
300
Customer Site and System Number are found under what
What is Activity
300
Daily Double
Which action would you use to reinstate account in MMB?
What is REINST
400
CS# T517244229
What is Central Station #
400
If the customer's PIC is GIG EM, which passwords would be accepted?
1. Let's GIG EM
2. GIG
3. EM
4. GIG EM AGGIES
What is Let's GIG EM or GIG EM AGGIES
400
Cancellation
Sales Call
Disconnected
Branch
Troubleshooting
Contract Monitored
What is Select Call Reason
400
You are required to notate every account in Service Console unless the call was ended without you getting any information.
What is True
400
Where would you go in order to see the customers billing history in MMB?
What is A/R History
500
We play in the ____
What is "Sandbox"
500
What is the first hint that you will provide a customer who doesn't know their PIC?
What is Provide Format
500
Used when transferring back to Authorized Dealer
What is Contract Monitored
500
Where in Service Console would you go to see if a customer has home automation or cameras?
1. Product & Services > System
2. Product & Services > Interactive Devices
3. MMB Notes
What is Products & Services > Interactive Devices?
500
What is this known as ....137-GA SOUTH ATLANTA
What is the Branch