Service Level DOA
What is the DOA for Basic Level
What is $ 24.99
What is the 1st offer on the Residential offer grid for service related issues
What is free Remote appt.
What first offer does AM Residential Offer grid show
What is $25
If you work from home can you take the CC or Checking number from the customer
What is No
If you see a “Q” in the frequency box, what does it mean?
What is Quarterly
What is the DOA for Smart Level
What is $31.99
Which offer would we waive 1 hour of labor per the offer grid
What is second offer
When would we offer a 2 month credit per AMROG
What is Third offer
WFH agents should use this to take a payment
What is secure payment capture
"FREQ"
What is Frequency
$41.99 is what service level?
What is Video
Are battery replacements covered under the Quality Service Plan
What is NO
What is Step One for a Billing Refund?
What is Review the account to determine if the customer is owed a refund.
Can you update Easy/Pay
Yes
Can you change the billing frequency on a pending cancellation?
What is NO
What is the DOA for Secure Level
What is $28.99
How much is the on site assessment charge
What is $ 59
When reading a bill, what is the "Account Activity Details"?
What is Itemized details of charges
This payment option allows us to draft your payment directly from your checking account.
What is Easy - Pay
Frequency can only be changed ____in a 12 month period.
What is twice
What is the DOA for Complete Level
$45.99
How many service calls are customers eligible for with fees waived per year
What is 2 per year
For a customer with 8+ years of loyalty and/or $55+ in RMR, this is the number of months of credit we would offer.
What is 3 months?
This is the fine for not reading the required legal scripting.
What is $51,744
Frequency --- S
What is Semi Annually