Member Experience
Who is responsible for running events in the buildings?
Community
Where do you find information upcoming building openings?
Stargate
What is the first stage of selling?
Qualifying
Which product would you propose for a global sales team that travels often?
WeWork Access
Who is responsible for day 2 customizations?
Account managers gather the requirements and oversee process
Two options depending on the scope:
1. Custom Solutions
2. Local Facilities / IT Team
What are 3 things members use MENA for?
Booking Conference rooms, registering guests, submitting tickets
Also: receive notifications and messages from community, or if they are the primary member they can use the AM tab
What are the primary sources for data and utilization reports?
Looker & Tableau
Name 2 common objections we get to selling WeWork
Price, Privacy, Timing, Term, Size
Which WeWork product does not have a dedicated community team present in the building?
Headquarters by WeWork
What are the 3 main types of amendments?
Digital, Manual, Add On
Who is responsible for submitting requests to the legal team, reviewing paperwork, and sending out to your members
Account management
How would you engage client solutions in a deal?
Create a “Client Solutions Case” request in salesforce
What is the very first step you should take when you receive a lead from a client?
Create a SalesForce Opportunity
You have a client that is opening a regional headquarters with a 100 person team. They want a space within a WeWork that they are able to move into quickly that still feels like there own space. What would be the best product for them.
WWLO (Private Office Suite)
What is the name of a document that outlines a buildings specific emergency and fire safety procedures?
Emergency Action Plan (EAP)
What teams are involved in member billing?
Community, general billing, special billing, and account management
Which systems do you use to put an office reservable on hold?
You place a hold via SalesForce which will update Spacestion
What are 2 reasons to request a manual agreement rather than a digital agreement
The client has an MSA, client has highly negotiated terms and conditions, client has custom work, client has requested to sign manually
What is the difference between a Hot Desk and a Dedicated Desk?
Dedicated Desk:
Permanent desk at your selected location, A chair, trash can, and filing cabinet, 5 credits a month towards booking conference rooms, Mail & package handling
Hot Desk:
Guaranteed deskspace in the common area, 2 credits a month towards booking conference rooms, Option to add mail & package handling ($50/month)
What service provides secure and guaranteed internet speeds?
Dedicated Bandwidth
What are some of the activities that would be scheduled to happen on the first day of business for a large move in?
Keycard activation, new member orientation, welcome activities
What system do you use to log the inventory movement tracker
Gainsight
Name 3 of WeWorks biggest competitors in the US
Traditional Lease, IWG (Regus), Industrious, Knotel
What are 3 amenities that come with a WWLO/Office Suite rather than a Private Office?
Internal offices, Acoustics, Soft seating, Additional IT packages, Additional Security packages, Additional branding
What are 3 examples of utilization data that you can show for QBRs?
Total buildings used, Cities used, Conference room booking, Guest check-ins, Key Card Swipes, credits used