HIC
what does HIC stand for
Held Inventory Control
This specific word represents the core tool customers use to view their shipment's step-by-step progress, significantly reducing customer anxiety and inquiries.
Air Waybill
This standard 3-letter operational metric tracks the percentage of shipments or services delivered exactly as promised, on time and intact.
SLA (Service Level Agreement
Rooted in Japanese philosophy, this term for "continuous improvement" is heavily utilized in DHL warehouses to eliminate waste and optimize service quality.
Kaizen
What is the the largest exception in HIC cage besides HP?
NH
What is the % Del Exceptions - Undel allowed per day?
5.3%
What is the target % Origin Outbound Failure needs to be below?
0.4%
How many eye wash stations and where are they located?
4 ( 1 next to heavies, 1 next to the office, 2 next to Exports)
What is the HOS target for HIC?
4 days
Name one key account on line 1, 2, 3?
Vexos, Siemens
Explain what is SI Failure?
When we fail to inspect an exports shipment that came from third party shipper
We have a cage in the warehouse where we put shipments that have no label. What is that area called?
"found shipment center" FSC
Total number of CODS in the cage today? (Approx)
165
How many designated hourly routes are there?
2 (SBCD and Peterborough)
What is the % of SI Failed Shipments allowed per day?
1.4%
How many fire hydrants are in the building?
24
Total number of shipments in the cage today? (closest range)
394
How many Owner Operators are at TZE?
44
What is a mandatory training required to become a certified member of Exports?
ACR
What is the target % Destination Inbound Failure need to be below?
0.5%