Opening and Closing
The first and last duties of each day are what?
Opening and closing the office
In what order should medical charts be arranged?
In order of use.
What should you do if someone likes to be called something other than their name?
Write it in chart and call them by it.
What is the first thing you should do when patients arrive?
Insurance card, verify privacy notice.
What should you do with an insurance card?
Make copies of both sides and keep it.
Professional and sympathetic
reception room
Why do practices use a patient visit log?
Reduces chance of a waiting patient being overlooked.
What should you do before patients leave the office?
make future appointments, collect payments
What is a good tool to keep in the reception area to help patients?
phone book
Most patients arrive in the office ____________ or _____________.
Ill or in pain
What should you do with messages for the physician?
Deliver them
What should you avoid when using a visit log?
reason for visit
A comprehensive but concise ___________________ must be obtained when the patient arrives.
What should you obtain from a patient who the physician may have performed surgery on?
Face sheet
Priorities
What should you do while greeting a patient?
eye contact, be friendly, be heard
What is a confidential sign in sheet?
Uses layered, perforated, pre-numbered tickets to sign in patients.
Preregistration
What should you do if a patient refuses to divulge information?
Pay at time of service policy
Name 5 things that you should do every day before opening the office.
Unlock outside door, turn on lights, check room temp, check fax machine, unlock drawers, etc.
___________________ compliance is as important in the medical office as anywhere in the medical practice.
HIPAA
Name three secure methods for checking patients in.
Preprinted labels, verbally, numbers
Name two pieces of additional information needed when registering patients under a MCP?
phone number of referring provider, copayment? exclusions, ID number of patient, plan phone #
What is required when a patient is referred to a specialist?
Authorization form