Definition
communication technique that involves paying full attention to the speaker, understanding their message, responding thoughtfully, and remembering key points.
Active listening
What is the first step in the communication cycle?
SENDER encoding a message to be communicated.
- Formulates and organizes thoughts, prioritizes and categories information
What is the first stage of Erikson's psychosocial development theory?
Trust vs. Mistrust - Birth to 1 year
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What are the key components of a professional email?
A clear subject line, proper salutation, body text with concise information, and a professional closing.
What is the primary role of an office manager in a medical setting?
The primary role of an office manager in a medical setting is to oversee the daily operations of the office, ensuring that it runs smoothly and efficiently while providing quality care to patients.
includes gestures, facial expressions, body language, posture, and eye contact that convey messages without spoken words.
Non-verbal communication.
Describe the role of feedback in communication.
Feedback (Final Step) helps the sender know whether the message was understood correctly and allows for clarification if necessary.
Which stage of Erikson’s theory focuses on the challenge of establishing intimate relationships?
Intimacy vs. Isolation - 18 - 40 years young adult
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How do you properly format a business letter?
Include the sender's address, date, recipient's address, greeting, body, closing, and signature.
Explain how to handle patient scheduling conflicts.
To handle patient scheduling conflicts, assess the situation to understand the issue, communicate with the affected patients to find suitable alternatives, prioritize appointments based on urgency, and maintain clear records of changes made.
What are barriers to effective communication?
Barriers to effective communication include language differences, distractions, emotional barriers, cultural differences, and physical barriers such as noise.
Name the 5 Communication Cycles
1. Sender
2. Message
3. Channel
4. Receiver
5. Feedback
At what age does the "Identity vs. Role Confusion" stage occur?
Approximately 12 to 18 years
What is the purpose of a cover letter for your resume?
To introduce yourself and explain why you are qualified for a position.
What are the steps to manage office supplies inventory?
Steps to manage office supplies inventory include assessing current stock levels, identifying reorder points, tracking usage, ordering supplies in a timely manner, and regularly reviewing inventory for any discrepancies.
Explain the importance of empathy in communication.
Empathy in communication allows for understanding and sharing the feelings of others, which can build trust, enhance relationships, and improve patient care in a medical setting.
Why is non-verbal communication important in a healthcare setting?
Non-verbal communication conveys empathy, attentiveness, and trust, which are crucial for effective patient interactions.
How many stages are there in Erikson's theory?
Eight stages
What should be included in a memo to staff about new office policies?
Date, subject line, a brief introduction, detailed explanation of new policies, the impact on staff, and a closing statement encouraging questions or feedback.
List two key responsibilities of an Office Manager in a medical office.
Managing office staff and ensuring compliance with health regulations.
How can technology enhance communication in a medical office?
Technology can enhance communication through electronic health records, patient portals, telemedicine, and secure messaging systems, improving accessibility and efficiency in patient interactions.
Explain the impact of cultural competence on the communication cycle in a diverse patient population
Cultural competence allows for better understanding and respect for diverse backgrounds, leading to improved communication, trust, and patient satisfaction.
Why is it important to consider a patient's developmental stage in healthcare?
Different stages require different approaches to care and communication.
Define the term "medical terminology."
A specialized language used in the healthcare field that includes terms and phrases related to medicine, anatomy, procedures, and treatments.
What strategies can an Office Manager implement to improve office efficiency?
Streamlining workflows, utilizing technology for scheduling, and conducting regular staff training.