Sedona
Name the 2 most popular jeep tour companies in Sedona.
1. Pink Jeep Tours
2. Safari Jeep Tours
What third party company is AMEX Hotel Collection a branch of?
Expedia
If a package includes complimentary breakfast, how much is the credit that they get per person? What does it NOT include?
The credit is $25 per person, per day. It does not include alcohol or any additional items outside of their (1) entree.
What side of the pool do you walk on to get to the creek?
Right side
What is the total of 1-night Resort Fee with taxes included?
$39.87
Name 2 kid friendly hikes in Sedona.
Bell Rock Pathway, West Fork Trail, Fay Canyon Trail, Baldwin Trail
You forget to give a guest their AMEX Welcome Letter. What are 2 things you can do to remedy the situation?
1. Send them a text message that kindly asks them to stop by the Front Desk at their earliest convenience.
2. Personally deliver it to their room. If they do not answer, slide the letter under door.
Where do we keep our Red Rock Passes & Hiking Books for the Adventure Package?
They are in the bell closet, on the shelf by the water fridge.
Who was the hotel's old management company? Who is our current management company?
1. The old management company was Kimpton.
2. The current management company is Northwood Hospitality.
How much would the Fixed Charge be if a guest brings on normal dog, one service dog, and one cat?
$75
What's the name of nearest bike trail?
Jordan Trail
What is the minimum number of nights that a guest can book under AMEX Hotel Collection?
There is a 2-night minimum on AMEX Hotel Collection stays.
What packages include "Daily Breakfast"?
Bed & Breakfast, Girls' Getaway, Wellness, Eat "Stay" Love.
What is the 3-digit extension to dial for Reservations?
391
What do you tell a guest when they book through a third party and want to know their nightly rate?
"You have booked your reservation through a third-party company, so I am unable to view your nightly rate. The confirmation email that your received upon booking should contain that information for you. I'm so sorry that I could not be of assistance."
What 5 hikes does the Sedona Shuttle take you to?
1. Mescal Trailhead
2. Cathedral Rock
3. Dry Creek Vista Trailhead
4. Little Horse Trailhead
5. Soldier Pass Trailhead
An AMEX guest arrives to check-in. They forgot their AMEX card at home, so they give you a Visa. What do you say to them and what options do you provide?
Kindly let the guest know that they need to use their AMEX card in order to utilize their $100 credit. They are welcome to provide us with a Credit Card Authorization Form for their AMEX so that we can use it at check-out.
How much is the "Resort Credit" that you get when booking the MIDWEEK promotion?
$50
What fitness equipment does the gym include?
- 2 Treadmills
- 1 Elliptical
- 1 Peloton
- Stepper Platform
- Lifting Bench
- Medicine Balls (1 large, 5 small)
- Dumbbells
Walk me through the steps of accepting a cash payment.
1. Accept the cash from the guest and give them change, if necessary.
2. Post cash payment in Opera.
3. Print folio that shows cash payment.
4. Take cash and folio to the Executive Office.
5. Fill out Cash Drop Sheet and have another employee witness your drop.
6. Put cash and folio in plastic sandwich bag.
7. Drop in the safe below.
Name the 5 vortex locations in Sedona.
1. Courthouse Butte / Bell Rock
2. Cathedral Rock
3. Chapel of the Holy Cross
4. Airport Mesa
5. Boynton Canyon
What is the name of the website where our AMEX guests go to leave a review?
- Daily Breakfast Credit.
- Daily fresh-squeezed juice or smoothie per person.
- (1) 60-minute massage per person ($170 dollars in value).
- 20 oz. Amara Water Bottle
- This package has a minimum stay requirement of 2 nights.
What is the name of the red rock formation that can be seen from our Courtyard?
Lucy Rock
Name 3 signs that the credit card on file is a Virtual Credit Card.
1. The "Name on Card" box reads Expedia Virtual Credit Card".
2. There is a comment that mentions the Virtual Credit Card.
3. The reservation was booked through Expedia, HotelTonight, Bonotel, or AMEX Hotel Collection.