Systems
When looking at WB and you see gaps in addresses what does this best mean?
CONSTRUCTION PROJECT! We have not been able to service this area
T or F? CJM is needed for any survey with cost?
True
Which form is signed when only adding lines to an existing account who has telephone already?
Phone Line Addendum
T or F? Beacon offer can be used on a move order?
False, this can only be used for new acquisition
Can connection pro work for a customer with static IP's?
No, customer must be using dynamic
When using QSA what two things should be entered for best results?
Address Number and Zip Code
What is the maximum amount construction will be approved without additional signatures?
$14,000
You found the FREEBIE
FREEBIE FOUND
What is the installation fee for internet only with a 3yr agreement?
$199
What is the name of the feature Wifi Pro has to help a business promote?
Splash Page
T or F? Cafe360 will show you if there are outages in the customers area?
True
Who must sign the ROE for a sale?
The building owner must sign, it cannot be signed by the manager or business owner
When can a survey be bypassed?
Past tenant had service, the building has service with an IT room close, adding to an existing account
If someone has a triple play can you add cameras as a new line of business to offer discounted pricing?
No, nucleus states that internet, phone or tv must be added as a new LOB to offer promotional pricing
What is the maximum amount of cameras that can be on one internet account?
15
Where in salesforce can you find all the documents and answers to questions you have?
"Content tab" which can be found by clicking the + sign on the top right.
How long does a permit take for train tracks, highways, and bodies of water?
6 Months
What is Josh's favorite color?
Doesn't matter, its 10pm and this is the final square, too tired to come up with a question
What does a customer pay if they cancel within 30 days?
Installation and activation fees (found on page 5 of the SOA, #2)
How long does the battery backup run, over what network, and what's the delay?
8hrs, AT&T and Verizon, and 10 seconds
When looking at the all created report how long before you can take a "Web or inbound call lead"?
63 days..14 days for the original sales rep and 49 days for the BSR
How old can a survey be to use it with your OPP?
6 Months, over 6 months you must request a new survey be run
What forms must be attached for a move order that had construction and the customer was porting from AT&T?
Move form, SOA, LOA, ROE, CJM, Survey
When a customers number is not able to be ported you must do an RCF, what is the additional monthly fee charged by LEVEL3 for the remote call forward?
$5 per month per line
How many channels come when signing up for Wifi Pro and what are they?
6 channels
2.4 and 5.0 for the business on BWG, 2.4 and 5.0 for customers (with password) on BWG, and 2.4 and 5.0 on the access point with no password