Logging into SKPI / SKPI Performance
How should you exit the Success KPI platform?
By closing the browser by selecting the “x”.
Quick Connects / Status
Select Leave Call
How do you find the Evaluation Forms?
Evaluations > Evaluation Forms
Agents can check their performance statistics for ___ days.
30 days
How do you transfer a call to a number that is not in your Quick Connects list?
Click the Number Pad, dial the number, and click call
True or False:
Manage Escalations page will display Escalations if you have Administrator Control.
False. Manage Escalation page will only display escalations the end user has direct moderator control over.
How do you get to My Performance?
Navigate to My Space > My Performance
What status do you need to be in to receive calls?
Available status
Which of the following is not information provided by the Interaction Player?
A) Topic
B) Notes
C) Transcript
D) Caller Details
D) Caller Details