True or False
True or False: Retrains should never contain negative comments.
False. Retrains should never contain biased or opinion-based comments. They can contain observed negative actions or behaviors.
When are you permitted to wear earbuds/headphones?
Never while on the operations floor. It is a safety violation and a poor example of being a role model. Headphones are only permitted to be used in break areas.
Name a Trainer on your shift.
(Name of actual Trainer)
Where can you find which training modules you should enroll your trainees into?
The CMH7 Learning Wiki>>Ambassador>>Process Paths OR on the path-specific Ambassador Checklist page.
You have enrolled your trainees into your path-specific IPST (In Process Safety Training) and they aren’t able to sign into their scanner/station. What should you do?
IPST training does not grant permissions. They must be enrolled into the Day 1 Training or IAT Training to be granted the permissions.
True or False: You only need to enroll your trainees into the Global Ambassador LRS if they are New Hires.
False, you must enroll every trainee into the LRS survey module
Is it okay for you to “cherry pick” carts or totes for your trainees because you need to make sure they process enough units to get through the training?
No, this sets a bad example for your trainees. Processing large or undesirable items during training gives the Ambassador the opportunity to demonstrate how to handle those items daily.
Who should you coach when you see them working in an unsafe manner?
Anyone. See something, say something. Everyone at CMH7 should be working safely.
Where can I find out if I’m scheduled to be utilized as an Ambassador?
Ambassador Slotting Board near Learning Area
*BONUS INFO* there is a plan to make the board an ACID feed on a TV to be mounted near the time clocks across from Receive
On a trainee’s third day they see you at Start Up and ask you to show them how to use the VRC. What do you do?
You do NOT show them as you are not authorized to train a certified function. Kindly explain that only a Learning Trainer can show them. Escalate to your AM or Trainer.
True or False: All retrains must contain at least one task/behavior that was coached during the audit.
True. The more barriers and tasks coached the better!
Name 3 ways you can be a good role model.
Dress safely: wear gloves, eye protection, Safety Shoes, hair pulled up, etc
Model proper body mechanics: push carts, use ladders, tote handling, etc
Standard Work: one-piece flow, break compliance, maintain 5S
Who is the best Ambassador in your path and why? (other than yourself, of course!)
(Someone who is awesome)
Where can you find information on how to record an Ambassador Shadow/ Reverse Shadow?
On the CMH7 Learning Wiki at the top of the Process Paths page OR on the back of the Ambassador Checklist page.
Your manager asks you to train an associate, but you don’t have ATA access. They tell you that it’s okay because they can work under a PA’s badge just to get started. What do you do?
Escalate to a Trainer. No one should ever work under another associate’s badge, even a manager’s or PA’s. Ambassadors who are scheduled to train associates should have ATA access. See a trainer to guide you to your next steps for your specific situation.