Office Hours
How many office hours do ambassadors work weekly?
4 hours (used to be 5)
What phrase do ambassadors use to answer the phone?
"TCU Housing and Residence Life, this is (your name), how can I help you?"
True of False. Is it appropriate to wear sweatpants and slides to the office?
False
Who is your direct supervisor as an ambassador?
Jasmin Jimenez
A guest walks into the HRL front office. How do you greet them?
"Welcome in! How can I assist you?"
What do ambassadors wear to office hours?
TCU polo, name tag, and appropriate bottoms.
What database do ambassadors use to file emails?
StarRez
List at least two aspects of the Purple Carpet Standard of Service.
How many Area Coordinators does HRL have?
4
Tonia asks you to laminate some signs for HRL. How do you respond.
"I'm on it!"
What is the name of the social media page that ambassadors run?
tcu_housing
TCU Housing and Residence Life
When answering a phone call, what information should you always ask for?
Name, TCU ID number, and context of the situation.
You get a call and don't know the answer. What do you do?
Put the caller on hold. Try to find the answer yourself (perhaps using the TCU Housing website) or reach out to others. Last resort is to have them email housing@tcu.edu.
What is the purpose of the ambassador role?
To serve parents, perpective students, and current students by providing resources and support.
At the end of your shift, how should you leave the desk?
Cleaner than you found it!
By signing off the computer.
What does GNI stand for?
Good Neighbor Initiative
How do ambassadors get a shift covered?
Email Jasmin and Catherine. CC the person you want to cover the shift. The person covering must respond to the email confirming the coverage or swap.
List at least one thing you cannot do at the desk.
Turn the desk into a buffet, nap, have airpods in, have your feet up on the desk, go barefoot, etc.
List the organizational flow for residence halls.
RA -> LRA -> HD -> AC
CA ->CM -> HD -> AC
You have an 8am shift. What tasks do you need to complete to start the day?
Take the HRL sign outside. Log onto the computer. Pull up your Outlook email, StarRez, HRL website, Teams, and the ambassador Box. Take the phone off DND.
List at least three functions/duties of office hours.
Film/edit social media videos, attend tabling, host communitiy experiences, complete any admin tasks assigned by pro-staff, etc.
A package arrives for HD Tavis King, what do you need to do?
Place the package in Tonia's office. Email Tavis to notify him of the package's arrival.
Your class runs overtime and you will now be late to your shift by a few minutes. What should you do?
Teams message Jasmin or Catherine so they can let the ambassador working the desk know.
What is HRL's motto?
Lead the Field
List at least two front desk expectations.
Arrive 5 minutes early to your shift, wear your HRL polo and name tag, keep the inbox clean, keep the desk clean, and clearly communicate desk coverages/swaps to Catherine and Jasmin via email.