AMC
What is the activation condition for old AMC gift cards beginning with 6006?
Card will not function 5 years after activation.
Are e-Gift Cards from Ace Hardware redeemable for cash?
No, e-Gift Cards are not redeemable for cash.
What greeting should be used when answering calls for Hotels.com?
"Thank you for calling the Hotels.com Guest Service Gift Card Help Desk. This is ______ How may I help you?"
Which Darden restaurant is no longer under the Darden umbrella?
Red Lobster.
What should be done if an error message "Account has an Invalid BIN" is received for PF Chang's cards?
Try inserting 88400 in front of the card number provided.
Where can cardholders find information on their balance or customer service inquiries for AMC?
Visit any AMC theatre, log on to amctheatres.com, or call 1.800.255.0311.
What number identifies legacy physical cards for balance inquiries at Ace Hardware?
The number 4.
Aside from Red Lobster, this consortium has separated from Darden Restaurants and is now its own entity.
Smokey Bones
To whom should online gift card order issues for PF Chang's be referred?
Transaction Wireless at 877.758.8965.
What should guests do if they have issues with AMC gift cards in their wallet?
Contact giftcards@amctheatres.com and provide feedback to Shaneika Williams.
Where should clients be referred if they need assistance with a legacy card balance inquiry?
ACE Customer Care at 800.777.6797.
What information should not be provided to guests about card activation?
Information about where and when the card was activated.
The following Cross Consortiums are under Dardens except:
Loews & Sundance
What special series cards may start with the number 57 at PF Chang's?
Special promo cards.
How can cardholders dispute transactions they did not make?
Send an email to giftcards@amctheatres.com with the cardholder’s information and transaction details.
Can Ace Hardware gift cards be redeemed for cash?
No, Ace Hardware gift cards are not redeemable for cash.
What should guests be advised about the watch status removal timeframe?
The watch status will be removed within 24 - 48 hours.
What is the customer service number for restaurant managers to contact the POS Help Desk?
800.551.2444
Which procedure applies to PF Chang's consortium?
a. Balance Transfer/Merger
b. Batch Activation
c. Cancel Batch
d. Freeze Card
d. Freeze Card
What is the customer service number for questions regarding Exchange Tickets like Gold, Silver, or Red?
800.326.2432.
Who does Ace Hardware cater to in terms of gift card usage?
Consumers only.
What language should be used instead of referring to Hotels.com as the corporate office?
"Our Customer Service Department can assist you with that. Their number is 800.246.8357."
3rd Party Retail Programs: In the event retail locations are calling for any type of financial transaction support, who are they directed to call?
Their respective Help Desk Line.
What should be done if the 88400 BIN insertion does not work for a PF Chang's card issue?
Warm connect the call to PF Chang's Corporate for further assistance.