CHECK-IN
What does the BESH edit code mean?
BASIC ECONOMY
What would you respond to this customer at the gate regarding their oversized carry on? " I am First Class (Elite / Executive Platinum)! I get an exception to the policy "
No customers are exempt from our FAA-Regulated Carry-On Policy. My apologies if you were not informed of this on your previous flights with American Airlines.
What does BSO stand for?
Baggage Service Office
Montreal, Canada
YUL
Whats the closest planet to the Sun?
Mercury
For childen of which range of age is UMNR service mandatory to travel with American Airlines?
Children between the ages of 5-14 traveling alone are required to use the Unaccompanied Minor Service for travel
What is the minimum age to be seated in the exit row according the FAA Criteria?
15 years of age
What is an On-Hand?
On-hand bags are unclaimed bags in your station, that must be secured while we work to reunite them with their owner.
ATH
A screwdriver cocktail is orange juice, ice and which spirit?
Vodka
Name three military benefits
3 piece free allowance - 50lb/23kg
Group 1 Boarding
Priority Baggage Handling
What does OPUP mean and when is it used?
-Operational Upgrades - Used in an oversold situation when not enough upgrades are available to resolve an oversold situation in a lower cabin.
What is WorldTracer?
SITA’s WorldTracer (WTR), developed in cooperation with IATA, is a global service that matches found bags with delayed bag files. The WTR baggage tracing system is used by more than 360 airlines, including American Airlines. Since NetTracer is an internal search engine for American Airlines.
Dubai, UAE
DXB
What president of the USA was killed in Dallas?
John F. Kennedy
In what case is DSR priority code used for?
Used when a customer is ticketed in a premium cabin but confirmed in a lower cabin on the flight and desires to travel in the ticketed premium cabin.
Which items can be tagged with Gate Delivery Tag?
How many days after arrival day can the passenger open a delayed file report?
4 hours/domestic – 21 days/international
Fort Wayne, IN
FWA
Who were the inventors of the first successful airplane?
The Wright brothers
Name the airlines that participate in the Miami ITI Program:
Say the welcome boarding announcement complete without reading it.
Good #daypart#, I would like to welcome you to the boarding area for American flight #f# to #d#. Your carry-on allowance is one carry-on bag, and one personal item. To speed up the boarding process and help get you out on time, it’s important you place smaller personal items such as backpacks and purses under the seat in front of you reserving overhead bins for larger carry-ons only. Please keep the boarding lanes clear until the group number shown on your boarding pass has been called. If your boarding pass does not have a group number, please board with Group 7.
Thank you for choosing to fly American! We will begin boarding flight # in about ...minutes.
What is PPQ, and what is it used for?
Passenger Property Questionnaire. It contains customer instructions for further processing of all types of Files (Delayed, Damage, Missing Contents and Interim Expenses). The form can be obtained from the American Airlines website or any Baggage Service Office and must be completed and returned to CBRO no later than 30 days from the date of travel. Once the PPQ is received by CBRO it is used for additional tracing purposes and settlement reimbursement
Knoxville, TN
TYS
The Concorde was a supersonic passenger airliner flown by which two airlines?
Air France (AF) and British Airways (BA)