Thing 1 (E)
Fill in the blank: "___ Poos "
"Period Poos"
When filling the books, what's our goal number of appointmens on doc days?
24 minimum
With a goal of $230, who has the highest AVG ticket price?
Malaijah @ 282.79
What's included in the appointment folder for doctor-day exams?
+ EHR/"check-in" paper
+ Insurance
+ Most recent contacts and eyeglasses Rx
+ PT form if possible
When Winter goes to this concert, do not contact her, she's signing papers. Who is performing?
BTS
This pet peeve is the reason it's 30 degrees in the exam rooms
Foul smells and musty customers
Whose primary goal is to sell Retinal Imaging Tests and Google Reviews?
Technicians
With a goal of $245, who has the highest sales after insurance use?
Jazmin @ $285.90
During remote exams, when should you refrain from calling systems support?
a. When the PT has been waiting in the queue for over 15 minutes with available doctors
b. When Retinal Imaging photos are consistently too dark
c. After troubleshooting machines
d. When the internet/SDS is slow to respond
d. When the internet/SDS is slow to respond
Wait 'till SDS freezes or fails to respond to contact support, as it is now interfering with operations and likely a multi-store issue.
Name Winter's Top 3 most frequent phrases
"Mind you"
"Bro, when I tell you"
"Aight so boom"
If Emely were a superhero, who would she be?
Flash
What was our NPS score last period?
20%
Who leads sales regarding Anti-Reflective Coating & Total Add-ons?
Malaijah
@ 66.9% AR
@ 287.3% Total Add-ons
What do the Receptionists' daily tasks consist of?
- confirm appts
- schedule annuals
- verify insurance
- answer faxes & mva's
- rebook list
Which instrument does Winter enjoy playing?
a. bass guitar
b. drums
c. triangle
d. piccolo
a. bass guitar
Which Spanish artist is still on her playlist?
a. Bad Bunny
b. Romeo Santos
c. Rosalia
d. none of the above
d. none of the above
What % in progressive lenses did we need to sell per day?
30%
Who has the highest Total Sales in the Eyeglass department?
Michael @ $29,641.00
What is the proper Rx check sequence?
1. Ask them what's wrong
2. Use lensometer
3. Compare lensometer reading to Rx and lab order
4. IF Rx matches, schedule a follow up,
IF Rx does not match, reorder glasses
What is Winter's lunch order?
(+1 point per detail)
+Cheeseburger
+double patty
-no mustard
+salty fries
+ Medium sprite
Which Disney princess movie is Emely's all time favorite?
Beauty and the Beast
What % of packages were we supposed to sell per day?
35%
With a goal of 15%, who's sold the highest number of annual contacts?
Jazmin @ 18.8%
What is our new goal to hit bonus?
$133,077
Magneto