Savings Products
An account with a variable rate and access to funds 24/7.
What is a HYSA?
The legal document the customers agree to open an account
What is a DAA?
Acknowledgment
How do we confirm we understand what the customers wants?
What is the AMEX savings website?
go.amex/savingshome
The phone system we use.
SoftPhone
An account with a fixed rate for a term.
What is a CD?
A document that shows monthly transactions and interest earned
What is an account statement?
The amount of seconds you have to greet your customer
What is 5 seconds
A POD (Payable upon death) on a savings account
What is a Beneficiary?
The system where CHC is housed.
What is Citrix?
This account is opened as a retirement account.
What is an IRA?
What is an inactive account ?
To understand the customers needs
Why do we ask additional questions?
7:00 PM through 10:30AM EST business days.
What is the express transfer timeframe?
Where you punch in and out for the day.
What is Estart?
12 month , 18 month , 24 month , 38 month , 48 month , 60 month.
What are the Terms of a CD?
60 Days
What is the amount of time you have to fund account before it closes
What is a wrap up?
ACH
Automated Clearing House
Thank you for calling American Express Savings my name is ________, With whom do I have the pleasure of speaking with today?
What is the opening of a call?
No minimums, no monthly fees, 24/7 superior customer service, FDIC insured, Backed by the service & reliability of American Express.
What are the product features of a HYSA?
Available on the 5th business day
When are my funds available when transferring into my savings account?
This will fail your call
what is abusive ?
what is not verifying ?
what is not saying disclousers?
On any page of the savings website above the FDIC logo.
Where is the DAA located?
Your guide to amex call center galaxy
What is CHC?