Customer Service & Expected Behaviors
Name 2 of the 5 AMH Values.
Caring, Safety, Integrity, Teamwork, Adaptability
Name an area of the hospital that will be powered by the generators in the event of a power outage.
ER
OR
Lab
MBU (Monitor Bed Unit)
Red receptacles
Name 2 ways that society is culturally diverse.
Language. Communications. Actions. Customs. Beliefs. Values. Race. Ethnicity. Religion. Social groups. Age. Education. Mobility/disability. Sexual orientation. Gender. Socio-economic status.
If you need to speak with an officer, the extension you can dial is?
Ext. 499
What is the Code for a fire or smoke emergency?
Code Red
Name 2 reasons people choose AMH.
Proximity.
Previous positive experience.
Personal Physician.
Familiar with staff and sevices.
Availability of services.
Word-of-mouth community sharing.
If you bring in your own personal fan, does it need to be safety checked prior to use?
Yes
What can be done to improve cultural awareness, sensitivity and competence?
Learn about the main cultures of the population you care for.
Concealed carry permits are observed and persons are allowed on the premises with their weapons. True or false?
False
What is the code for the Rapid Response Team?
Code Purple
What should you do when encountering a customer?
Welcome them, introduce yourself. Help, or find someone who can.
the OSHA Law that requires staff to lock or tag any power source that has been turned off while they are working on it is called what?
Lockout/Tagout Law
What does "LAMP" stand for?
Look At Me Please
Name 2 areas that employees are allowed to park on campus.
Perimeter of the main parking lot.
Perimeter of the ED parking lot.
3-tiered parking lots on the hill.
What is the code for an adverse weather event?
Code Green
Name 2 reasons to always wear your ID badge.
Identification.
Codes and emergency numbers on back.
In a fire emergency, the acronym "RACE" stands for what?
Rescue
Alarm
Confine
Extinguish
If a patient has been deemed a fall risk, what color flag will be by their door?
Yellow.
Occurrence Reports are to be completed by the managers of the department.
False. The are completed by the employee who discovers or witnesses the occurrence.
What is the code of a utility outage?
Code Black
What is the AMH Mission Statement?
"To meets the needs of the community by delivering patient-centered, high quality healthcare.
The internal extension number to call for any emergency that does not require a police presence is?
Ext. 110
Name 2 things anyone can help prevent falls.
Call bells. Phones in reach. Adjust bedside table. Hand them items. Change channel. Adjust lighting.
Occurrence Reports need to be completed in what timeframe?
Within 24 hours of the event.
What is the code for an infant abduction?
What does it mean if that code has a number in the middle of it?
Code Pink.
The number in the middle is the approximate age of the child abducted.