Vehicles
If a customer is purchasing a new vehicle and transferring the plates, name two reasons why its important to do a veh change in PC rather than removing and adding new vehicle?
1. Registration info will carry over and stay the same 2. AMD will be applied to replacement vehicle
what is the difference between collision and limited collision
collision - no fault coverage. if at fault, pay deductible, if not at fault will have waiver of deductible and other party responsible for repairs.
limited collision - have to be 50% or less at fault and identify driver for there to be coverage for your vehicle.
Name three situations where an insured would need an RTA
purchasing a new vehicle
transferring plates from one veh to another
surviving spouse re-reg veh
amend reg info
re-instating a reg for a veh
If an insured is adding there grandfather on policy who will be residing in the HH, but has a license from Italy. What would his step be?
neutral 00
unless he can provide a translated driving record
What is needed to remove a veh from the policy
Plate needs to be cancelled
These are a classification of a vehicle ( 31/29)
Symbol
Can GAP coverage be added to a vehicle if the vehicle has over 20k miles?
Yes, as long as purchased within 30 days
What forms need to be in the Drive Packet?
RTA, Title (Front and Back), Window Sticker for new vehicles
Newly licensed driver, Ethan just gets a ticket. What step will he be on his renewal
00- will stay at a neutral 00
if he obtains another one he will than be a 02
What are the two specific MA only auto discounts
AMD & 65 and over
True or False - the city/town where you reside does not impact your premium rate
False - where you live does impact your rating factor
What circumstance provides subtrans of 15/450 and where is this coverage located?
Comprehensive - if veh stolen and reported within 48 hours
True or False - a trailer can be quoted on a policy without physical damage just to produce an RTA
False - need to input coll/comp in order to fake the system to produce form.
True or False - A liability policy covers both your vehicle and the other person.
False - liability only covers bodily injury, any additional damage to your car is not covered if no physdam listed.
In the state of MA you can only cancel a policy if?
insured places coverage elsewhere and we obtain a 2A/transfer of insurer letter
or
cancel's the plates
Amy our insured advised she has moved one town over. What are the steps to change her address?
1. Change address in CARE for her and anyone in HH.
2. Then will update policy in PC and change garaging to provide premium difference if any.
This coverage provides liability if someone does not have enough coverage.
Underinsured Motorist
Explain what we would do if an insured was purchasing a vehicle from a private party?
Set up work order w/ new vehicle
obtain information for RTA
complete coverage and set up notes
email insured RTA for them to go to the registry
What is the additional coding you need to add for a leased veh vs a financed veh
Registration differs from policy title
loss payee and lessor for service provider
FID # under veh owner
Where would we reccommend an insured to go if they have a antique auto that was very valuable?
American collectors & Haggerty
If father has a policy with inexperienced son and father purchases a new vehicle for son to drive, do we need a new policy for son?
No, because vehicle is implied to be in fathers name. We would add veh to fathers policy and son would be covered to drive
What are the 3 main coverages for PIP?
Medical Expenses, Replacement Services, 75% of Lost Wages
What is the process is an insured is purchasing a veh from a drive dealership?
What is the process if you have or dont have the drive packet yet?
Set up work order
discuss coverage
complete macro
*if you have drive packet- you will mirror the dealers RTA and create one in PC to send dealer.
*If you dont have the drive packet, you will send to drive team in (SEMA)
What are the 4 types of operators and how do they work?
Deferred, Occasional, Excluded, Principle
Insured finds out he was considered at fault for an accident and contacts you on what his options are and how will he be affected?
He can try to appeal it. $50 and will need to do that within 30 days from the surcharge notice.
or
The accident will be added on renewal- and stay on there for up to 6 yrs.
**extra 100 points if you discuss increasing col ded to offset/ and or other discounts to lower premium