AMP SMART
Give 3 awards AMP Smart had won over the years of being an Alarm Company
SDM 100, UBM, and Inc. 500/5000
What are the Rep Calls?
Verify, Set-up, and QA 1
Who are you speaking to when you're in a VERIFY Call?
What are the accounts that is NOT owned by AMP Smart anymore in which we are NOT ABLE to assist?
NorthStar
Security Networks
AMP-Loyalty
Guardian
Monitronics
Vector
What does a Not Approved result mean?
Customer Failed the credit checking
Renter with bad credit
Who are our 4 Regional Managers
Shane Hall
Chris Bolen
Cam Larsen
Brett Harris
What are the Tech Calls?
Tech 1 and Tech 2
A CREDIT REPORT is only valid up until how many months?
6 months
What are the accounts that is owned by AMP Smart in which we can assist?
AMP Smart
AMP-Loyalty
FREE60 PERS
ALLOY PERS
AMP Friends/Family
AMP-A or C
In-House A or B
What does an AMP-Qualified result mean?
Customer passed because they are homeowners with good credit
What are the 2 services we offer
Security and Home Automation Services
What's the difference between Rep Calls and Tech Calls
Rep Calls = speaking with the sales rep
Tech Calls = speaking with the install tech
Enumerate the 4 Credit Score Results you will encounter
AMP Qualified
NQ Loyalty
No Hit
Not Approved
How many types of cameras do we have and what are they?
3 (Indoor, Outdoor, and Doorbell)
What does a No Hit result mean?
We need more information like a DOB and SSN
Credit Report is blocked
Who are our partners and what do they do?
AG - monitors our customers
ADC - provides remote access for system control
Who will be your callers for Account Creation/Data Entry?
Rep or Tech
(TRUE/FALSE)
Our way of Credit Checking affects the CREDIT SCORES of our customers
FALSE
Give at least three security equipment and their purpose
Glassbreak, medical pendant, motion, D/W, smoke, carbon sensors, and a key fob
What does an NQ Loyalty result mean?
Homeowner with bad credit
Renter with good credit
What are the tools that you will use in AMP?
SIGMA
Bloomfire
Stages
Incontact
Nice
What are the 5 account creation calls in order?
What is a VERIFY call and its purpose?
A verify call is when we run a credit check on our customers for the main purpose of knowing if they qualify to have an account with us or not.
What is the MAIN difference between a Security Equipment and a Home Automation Equipment
Security Equipment triggers an alarm whereas Home Automation Equipment does not
If 2 homeowners had already been ran, and rep wants to run another homeowner, what do you do?
Refer them to their regional manager