Account Modification
Which is a valid sole trader change of details?
Business name & same account holder
A customer’s account shows CANCEL_PENDING. What do you do first?
Check the account status and confirm the detail
What is the first question to ask if a customer is asking for a live account cancellation?
Why the customer wishes to cancel?
Two accounts mean two bills and two points of contact ______.
Merge Account
Oldest city in the Philippines
CEBU
For an LTD company name change, you must?
Check Companies House
What department handles " cancel pending " account status?
Loyalty Department
Cease customers are now dealt by what department?
Cease Department
A merge without the right checks can disrupt live services
True or False
True
Declared by Ferdinand Marcos in 1972
Martial Law
Documents needed for change of details
Marriage Contract and Deed Poll
Ignoring the lead notes and transferring anyway is a best practice,
True or False
False
Refers to when a customer advises they are thinking about moving suppliers to find a better price or asks about potential renewal offers.
Soft Cancellation
Products that are not eligible for merging an account.
FTTP and Sogea
Capital region of NCR
Metro Manila
What is the proper documentation for an account change?
Account Change - AMT Tier 2 - Department
Which of these must you confirm on a cancel-pending call?
Transfer request status, in-contract status and fees, and equipment return
This process is for customers who no longer require the services or phone number currently supplied.
Cease Request
Products that are eligible for merging an account.
PSTN and Cloud Voice App
Founder of Facebook
Mark Zuckerberg
What are the four steps to complete Account Modification?
Identify the customer's Need
Create Quick Note
Transfer to Tier 2
The lead is not assigned to anyone. What do you do?
Transfer to Loyalty Department
Quick Note documentation in transferring the customer to cease team.
Cease Team > Team Queue > Department
Who handles merging account?
AMT Tier 2
Colonization began in the late 15th and early 16th centuries
European colonization