STAKEHOLDERS
MENTAL HEALTH LITERATURE
RISK MANAGEMENT
THIS IS HOW WE DO IT
ACRONYMS
100
Located at the front desk, these two posters list the freedoms and entitlements that a client can exercise at Anchor
What is Consumer Rights Posters (or Consumer Rights)
100
This is the number of years client records are maintained and clients are informed of their rights to access their records
What is 7 years
100
Located throughout the building, these boxes contain basic medical tools for treating minor injuries. On the 1st floor, you will find them in these 5 areas. (Name all 5 areas)
What is 1) at the security station, 2) at the front desk, 3) in the cafeteria, 4) in the training room, and 5) Providence medical clinic (or medication clinic).
100
Stregthens the lives of all in need by giving help that empowers and hope that lasts.
What is the Catholic Charities Mission Statement
100
This is what ACT stands for.
What is Assertive Community Treatment
200
If a client cannot resolve an issue with his or her treatment team, he or she can pick up a grievance form at one of these 2 locations in the building (Name both locations)
What is at the front desk, or at the QI manager's office
200
This is written on Anchor’s Pamphlet: To provide the support necessary to empower adults recovering from mental illness to define and achieve their life goals
What is Anchor's Mission Statement
200
A person who witnesses, discovers, or is notified of an unplanned event files one of these
What is an Incident Report
200
These are the 7 mental health services provided at Anchor.
What is Community Support, ACT, Supported Employment, ChAMPS, Counseling, Single Independent Living, and Medication Management (or Psychiatry).
200
This is what ChAMPS stands for
What is Children and Adolescent Mobile Psychiatric Service
300
When a client requests to see their record, we must provide access to them within these many business days.
What is 3 business days.
300
This is the "Go-To" folder in our network if you want to see the electronic version of our written policies and procedures
What is the CSA Users folder
300
A fire on the 2nd floor at Anchor? No problem. Fire extinguishers are located at these 5 places on the 2nd floor. (Name all 5 areas)
What is: 1) inside of the Employee Lounge, 2) ChAMPS Office, 3) Room 208, 4) Room 209, 5) and at Room 218.
300
On evenings, weekends, and anytime the Agency is closed, Anchor’s main number will give a message that allows callers to directly transfer to SIGNIUS, or instructs them to call this number
What is 800-274-2159 (or 202-635-5900)
300
This is what CQI stands for
What is Continuos Quality Improvement
400
When a client files a grievance, Anchor staff must provide a written response to that client within these many business days.
What is 3 business days
400
When discharging a consumer to live independently in the District, we write up one of these to confirm how they are doing
What is an After Care Plan
400
This group discusses incident reports, audits, program outcomes, stakeholder satisfaction, improvement goals, and action plans for Anchor.
What is the Quality Improvement Committee
400
A supervisor uses performance evaluation tools to measure their staff's performance these many times per year
What is once per year (or annually)
400
Marsha Peeks is the FERC at Anchor. This is what FERC stands for
What is Facility Emergency Response Coordinator
500
If a client does not want to file a greivance with the QI manager at Anchor, he or she can file a greivance with one of these three Agencies.
What is Consumer Action Network, University Legal Services, or the Department of Mental Health
500
To respect our clients' privacy, we keep this information hidden away, never allowing it to be visible at a cubicle or in an open area
What is Consumer information (or consumer names, consumer private information, consumer confidential information, caseloads)
500
It's a random, but monthly facility maintenance check that requires staff to evacuate the building. The FERC does it.
What are Fire Drills
500
Intake staff verifies insurance coverage for all new intakes. If a client has multiple insurances, including this one, then it is identified as the payer of last resort.
What is Medicaid.
500
This is what COA stands for
What is Council on Accreditation
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