Bonus
Which animated character famously lives in a pineapple under the sea?
SpongeBob SquarePants.
What is the hierarchy to clear a WL sanction case for case or sender?
DOB
NAME
LOCATION
What does PEP mean?
Politically Exposed Persons
In what status should record keeping be taken in an orderly manner?
verify now, review and wcr
Types of fraud
ATO, scam, stolen info, stolen payment profile
Which planet in our solar system has the most natural satellites (moons) orbiting it?
If I find a valid recipient ID in a suspended link account that matches the information with the name, the DOB, it is not expired and already VIMM process, with 8 cleared and 1 NA, I can use the document to clear the match. True or false.
False because we can only use the following information. Confirm if there is a valid recipient's ID on file with DOB available, or on a hardlinked not suspended
Can I clear a PEP case by location if we have a location mismatch?
Location cannot be utilized for PEP clearing
What are the options to approve a US record keeping (steps)
ssn, passport, government issue id with us address, poi and poa
What type of SCAM is this: Scammers pretend to be someone the customer trusts — like a family member, employer, or company — to trick them into sending money.
Imposter
What is the only country in the world that does not have a rectangular or square-shaped national flag?
Nepal
We find a recipient ID that matches the information with the name, the DOB, it is not expired and already VIMM process, with 8 cleared and 1 NA, How can I link that it belongs to my current recipient?
Via: recipient name + phone number / name + bank account details
What are the steps to a PEP recipient case?
Recipient Name and match DOB is different
Proceed to clear the match following the guidelines to clear via name or DOB above.
Recipient name closely matches/matches with the PEP
Call to obtain answers to the following questions:
Relationship with the specific recipient.
Purpose of sending.
Occupation of the recipient.
What happens if the fintrac canada requirements scenario is not in the table?
You must verify which kyc attribute is not verified and request it accordingly
Mention three pattern found for usa - col mo
Some accounts have valid, completed sending for months, and then add a new payment profile or two and start using those.
There is no sign of ATO, as the logins and devices are consistent.
The new payment profiles being added are “AVS Y or Z” for a different billing address than the customer’s address on file.
The address may have been updated to the new billing address and then moved back to make the AVS response match.
The customers usually say that they are sending the money to the family for construction or family emergency expenses.
Most of the customers are in their 20s and 30s
Which famous musician made a surprise cameo appearance as a Lannister soldier in the Season 7 premiere of Game of Thrones?
Ed Sheeran
Sanctions sender match. If the match DOB is present but the sender attributes name + DOB is not verified, no sender ID on account or link accounts but I have a unique name in the sender name, we have a unique name on the match name and we have a unique name on the match AKA. Is correct to clear it? Yes, No Why?
Match DOB is Present /
Clear by DOB only
If no valid ID is found, attempt to call the customer to obtain the document or if OOCH or unresponsive, click on and select the reason why you could not clear the match. Make sure to annotate all relevant details and to sure to follow AD_HOC evidence request guide
Follow step 1.2.2 once ID is received.
I have a PEP sender match present without a DOB, no unique name and unable to find information for PEP via external validation links. sender attributes are not verified and no valid ID found using sender account, however the sender DOB 15/08/2007 and match occupation effective date was 2005. Can I clear via age mismatch? Why?
Clear if the Name is Fully or Partially verified electronically or via the sender ID on file. If not Create a CAR request for PEP CQ; click the and select “Not enough info” + “Date of Birth” as the reason why you could not clear the match
What is your current occupation & title?
Are you a current or former politically exposed person (PEP) or a head of an international organization (HIO)? Are you a family member or associate of a PEP or HIO?
What happens if a txn is canceled but record keeping is still active?
It can be approved if we have all the requirements or canceled directly if any requirements are needed.
5 questions to ask to mitigate ato
When was the last time you sent money with Remitly?
Who did you send money to?
How much did you send?
How did you know that your Remitly profile was hacked?
Did you receive an email or SMS notification about a profile update?
Did you open or respond to any suspicious emails or messages, links or websites?
Did you share your personal information with someone else?
Did you share your One Time Password (OTP) code for your Remitly account with someone else?
Have any of your other accounts been hacked?
Have you contacted your bank about this matter?
Which element on the periodic table is represented by the chemical symbol K?
Potak-sio! Con Arroz blanco, muuuh weno
Sanction, OFAC, Recipient match
Sender already answered the CQs but we have a misspelling between Recipient name in the CRM and recipient name in the CQs, Do you clear it? Why?
Applicable for Urdu/Arabic Names
Spelling Mismatch on CQs or ID in Urdu/Arabic Names
If there is a mismatch due to translation or different ways to spell the same name, no amendment/customer clarification is required as long as it is a variation of the same name. Below are examples:
Arif – Areef
Mohammed – Mohd – Muhammad – Muhammed – Mohammad
I have a Venezuelan PEP sender match with CQs already answered confirming that he is not a PEP and his occupation is a teacher. Should I clear the case since the sender already answered the occupation and PEP CQs?
No because all PEP Venezuelan cases:
DO NOT treat them as a PEP review case. Instead follow the Watchlist sanction process for documentary review.
Mention all the types of policy violation for dup acc
Promo abuse: creating multiple accounts in order to get multiple FTT promos,
Referral abuse: Referring themselves to earn rewards or
Circumventing sending limit: accumulated send amount in all of the active accounts is exceeding the send threshold of the accountCustomer created new account/s after previously been warned, declined or suspended either for:
Promo abuse,
Circumventing sending limit,
Referral abuse,
What type of fraud are the following red flags?
Payments are made in small amounts (ranging from $15 to $500)
a sender may declare that they are sending for pay educational or tuition fees but their transaction history shows multiple low-dollar transactions over the course of an indefinite period.
two or more unrelated senders are sending to the same recipient and both declare the same relationship with the recipient.
the recipient will typically have no obvious links to the sender, either from a familial or business perspective. Typically, these individuals have never met in person and only communicate via online messaging
the sender may have a higher than average number of recipients associated with their account. Frequent, one-time sending to multiple recipients is concerning
OAA