VIP UPRV Bookings
What is the source code we use for VIP bookings in UPRV?
What is...
VIPGUEST
If the guest books a Private Tour today and wants a start time of 12:00pm on June 5th, would you need to contact Operations to see if we can accommodate the guest request? Why?
What is...
No, Because the guest tour date is more than 2 weeks out from their booking date. We can accommodate the guest request for a later start time.
When would you eliminate the photo package?
What is...
A Rooms Only Booking
How many people can be accommodated in the base cost of a Private RIP tour?
What is...
10 guests
What is Z's favorite football and basketball team?
What are...
The Dolphin's and The Heat
What are the steps you would take to make sure a Travel Agent would get commission for a VIP booking?
What is...
Asking for the TA's IATA or Agency phone number to verify that they are registered in our systems
How much is it if a guest wants to add an additional hour to their tour?
What is...
$426.00
When would you send the first email for a group package lead?
What is ...
Within the first 48 hours.
How many hours are in a Private RIP tour?
What is...
There is not a set amount of hours for our Private RIP tours, however once you break away from your tour guide your front of line access is over.
What are Brenda's favorite movies?
What are...
Dirty Dancing
Forest Gump
Dave
What is the code we put into galaxy when we create UPRV VIP bookings?
What is....
16850
Who do you email for a guest that is requesting a personalized cake?
Who is...
marie.mara@universalorlando.com
What are the steps in securing a Mears Motor Coach service?
What is...
You email Jose Ulmos confirming the correct prices. He will create a contract with the flight information and the group size and once the contract is confirmed, you email Rob to add the product in UPRV and take payment. You then put the product into the final invoice under a line note in sales force.
****DOUBLE JEOPARDY****
How many Halloween Horror event nights do we have this year?
What is...
41 event nights.
What is Angeline's favorite time?
What is...
Tea Time
What do we notate in the "Line Notes" section for a UPRV booked VIP Experience.
What is...
If the guests has tickets in the UPRV reservation please add the UPRV confirmation number in the line notes :
EX: ***Guest has admission under res F467QU2***
If guest has a party size of 21 adults 7 kids (11,10,9,4,2,2 1). How Guides and Add-On's would the party need?
What is...
3 Tour Guides and 10 Add-On's
***The group initial party size is 28 guests. However, once you remove the children under 3 the party size is now 25 guests.
When you have a youth group asking a for a group vacation package rate for 2020 what do you advise the groups leader?
What is...
We can send a quote and secure a package with a "rooms only booking" and once we have the rates available for 2020 we can look into adding them to the package.
What are the Start and End dates of this years Halloween Horror Nights Event?
What is...
September 6th through November 2nd 2019.
Who is winning the Super Mario Bros. competition so far?
Who is...
Angel
If a guest needs transportation from the Four Seasons for 42 guests how many transfer vehicles would you need/charge the guest for?
What is...
6 transfers
What are 4 notations we make in the "notes section" of a VIP Galaxy booking?
What are...
*Children's Ages
*Any Celebrations
*Special Request: Ex: Wheel Chair requests or Alternative Start Time, tour guide request
*Food Allergies / restrictions
***Double Jeopardy***
If a group wants rates for multiple days at Volcano Bay what do we advise the group?
What is...
We do not offer group rates for just Volcano Bay. However we can offer them a 3 Park 3 Day Base or PTP admission if they would like to endure all of our theme parks at a group rate.
What was the second House announced for Halloween Horror Nights ? Describe the theming
What is...
Nightingales Blood Pit;
Ancient Rome has suffered its worst drought in centuries. A ruthless emperor has declared the gladiatorial games will continue nonstop until the rains return. As blood soaks the cracked earth, the nightingales, a grisly race of creatures, are drawn to the dead and dying.
You enter the fray just as the rain begins to fall, but not in time to save yourself from this ancient hellscape. You recoil with fear and disgust as the ravenous nightingales feed. Try to survive alongside gladiators, but with nothing to protect you, you’re history.
How many sales agents have we had since the beginning of the VIP/GRP sales team?
What are...
21 sales agents