Definitions
Conflicts from the past that carry over to the present and impact current situations or relationships.
What is Unresolved Baggage.
True or False: Passive Communication is when someone is sarcastic, uses threats, negative labels and profanity.
What is False? This is an example of Aggressive Communication
True/False: Step one involves yelling at the other person to get their attention?
What is false? Deciding what you want and need is step one.
Taking deep breaths or whatever you need to be OK prior to attempting to resolve conflicts is called __________?
What is finding OK-ness within yourself
An intense feeling of dislike or hatred for oneself is called _____?
What is self loathing?
What is Assertive Communication.
Statements you make to yourself beginning with "What if" are examples of a fast-paced lifestyle.
What is False? This is Anxious Self Talk
Creating an easy to understand, brief statement like "I don't want to" or "I'm not comfortable" is what step in the Broken Record Process?
What is step two?
Evaluating options includes the steps to implementation and the possible outcomes. This is an example of ______?
What is Choosing a Mutually Acceptable Solution.
True/False: If it healthy for someone to be angry?
What is true?
Common responses to situations that have caused you to feel threatened or have upset your sense of OK-ness in some ways are...?
What are stress and anxiety
Emotional signs and symptoms of stress and anxiety are: aches, pains, nausea, dizziness, chest pains and frequent colds.
What is False? These are examples of physical signs and symptoms.
What is Assertive?
When trying to resolve a conflict it is important to ________ which allows for adequate understanding and mutual effort in the resolution process.
The feelings of annoyance of anger that occurs when you are unable to achieve something or when something doesn't go as expected is called _____?
What is frustation?
Creating in your "minds eye" a fully detailed mental image of a calm and peaceful place is known as...?
What is visualization
The only way to get people to listen to me is to have a temper tantrum or act in an inappropriate manner. If I don't do this, people won't listen.
What is false
Eventually someone will run out of no's and excuses, if you're _____ and _____ in your approach.
What is identifying your share of the problem.
Acknowledging your feelings a part of step five in the ______ process.
What is step 5
The four parts of a good statement are: your understanding of the situation, your feelings regarding the situation, your needs in the situation and incentive to encourage other to cooperate
What is true?
The good news is that you have the assertive rights to express what you think, feel and need. The bad news is that people may misunderstand each other's assertive need to stand up for their rights. When this happens, you can use the _____ to more effectively deal with people.
What is The Broken Record Process.
Accepting the problem as an opportunity to seek understanding of yourself and each other is an example of ____?
What is recognizing the conflict?
______ of your brief statement and acknowledging you can't change the other person's mind occurs in step four of the Broken Record Process.
What is repeating or repetition.