The
Basics
Being
Assertive
Conflict
Resolution
Anger
Styles
Cognitive
Distortions
100

An emotional state which varies in intensity from mild irritation to intense fury and rage.

What is Anger?

100

True or False: Stuffing your anger or escalating your anger is an example of being assertive.

What is False?

100

The "Approach" in a conflict where one party gets what they want and the other party does not and is not satisfied.

What is a Win/ Lose Approach?

100

A style of anger where a person does not like anger, they will pretend they are not angry, and they say they are not angry or will minimize their anger.  

What is anger avoidance?

This type has a tendency to explode out eventually and/or be destructive to the avoiders own self.  

100

Calling a person who was driving poorly a jerk or an  a-hole is an example of this cognitive distortion.

What is Inflammatory Global Labeling?

200

Three emotions anger often covers.

What is any negative emotions (sadness, sorrow, fear, loneliness, despair, disappointment, grief, betrayal) 

200

A way of communicating while getting your needs met without infringing on other people's rights.  

What is being assertive?

200

Two parties in conflict cannot work to find a solution on their own and have a non-biased third party guide the two parties to a satisfactory resolution.

What is Mediation?

200

A style of anger in which a person has little warning about their anger and go from mild irritation to extreme anger or rage very quickly.  

What is explosive anger.  

A person with this style must practice the 4Rs.

200

Not completing an assignment and being upset with someone because they did not remind you to complete it, is an example of this cognitive distortion.

What is blaming?

300

This is who or what makes you angry.

What is our thoughts or ourselves?

300

True or False: You have done everything correctly. You were assertive, polite and you gave a reason for your request. You are guaranteed to get what you requested.

What is False?

300

When in a disagreement or conflict and you cannot find any common ground on the subject matter, but you express that you think highly of the person.   

What is stroking?

300

A style of anger in which a person is feeling angry because they are feeling inadequate or flawed, this is often used as a defense mechanism from perceived humilation or critism.   

What is Shame Based Anger?

300

Making one small mistake in Recap and immediately assuming you will be terminated from the program is an example of this cognitive distortion.

What is Catastrophizing or Magnifying the Situation?

400

The four steps in the Four Rs, used when a person is very upset and needs to take a break.  

What is Recognize, Retreat, Relax and Return?

400

A phrase which starts with I, expresses how the speaker feels and makes a request from the listener in the future.    

What is an I statement?

400

When a someone listens as another person expresses a problem and the person listening outs themselves in the person's shoes and understands how the person is thinking feeling and saying.  The listener then verifies the speakers thougths and feelings.  

What is empathy?

400

Blowing up and yelling at someone exclusively for the purpose of getting your way is an example of this anger style.

What is Fake Anger?

400

Telling your partner they should have washed all the dishes prior to starting to cook dinner, is an example of this cognitive distrotion.

What is Demanding?

500

The four ways/ steps to become less angry.

What is:

1) Change your actions.   2) Change your thoughts.  3) Control your emotions.  4) Change your attitude/ Mean Spirit

500

The formula in which a person starts with an I statement but adds the reason why they are making the request.

What is the Assertive Formula?

This is the most successful way to get what you want most often.

500

The six steps of the Problem Solving Approach

(Worth 600)

What is:

1) Identify the problem/ needs of both sides. 2) List all possible solutions. (brainstorm) 3) Evaluate merits and pitfalls of possible solutions. (pros and cons) 4) Decide on the best solution. 5) Work Out ways to implement the solution. 6) Later, evaluate the solution.

500

A style of anger where the person does not express their anger and tells someone they will do something, but they do not do it as a means to get back at them is an example of this anger style.

What is Sneaky Anger?

500

Your boss says you need to come in early.  You think he is only saying this because he does care about you and your family, which is an example of this cognitive distortion.

What is Misattribution or Jumping to Conclusions or Mind Reading?

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