Communication Styles
What is Passive communication?
Communication that values other people's needs and feelings over your own. Oftentimes, these people are people-pleasers and get taken advantage of.
The first step of the Conflict Resolution Model is "Identifying the Problem". Why is this important?
It is important to understand the Who, What, and Why of a conflicting situation to better understand what is upsetting you about it.
What is resentment?
Having bitter indignation (anger or annoyance) from being treated unfairly or unkindly.
Name this type of communication:
"I wish I had your job... it sounds like you never have to work"
This communication sounds very Passive-Aggressive.
This person is "poking fun" at the other person about their job, while almost implying the other person does not do any work.
Give me an example of a Physical Cue
hysical Cues include how your body responds—with an increased heart rate, tightness in the chest, feeling hot or flushed.
What is Passive-Aggressive communication?
Direct but indirect communication. Oftentimes, this may look like sarcasm or subtle digs.
The second step of the Conflict Resolution Model is "Identifying the Feelings". Why is this important?
There are many reasons why understanding and identifying our emotions are important!
Open Answer! :)
Where does resentment oftentimes stem from?
Can come from feeling misunderstood, neglected, rejected, slighted or mistreated.
What is this an example of?
"I feel frustrated when people touch my things because I have things organized in a very specific way."
I-Statements
What is the CBT Triangle?
A concept from Cognitive Behavioral Therapy (CBT) that states our thoughts, feelings, and behaviors are all influenced by one another in no particular order.
What is Aggressive communication?
This is communication that clearly states that "my rights and needs take precedence over yours".
Aggressive communication tends to be direct, controlling, and can be inappropriately honest.
The third step of the Conflict Resolution Model is "Identify the Impact". What does this mean?
This step involves identifying the specific impact or outcome of the problem that is causing the conflict.
For example, you are late to an important meeting because your friend was late picking you up.
What is Forgiveness?
A conscious, deliberate decision to release feelings of resentment or vengeance toward a person or group who has harmed you, regardless of whether or not they actually deserve your forgiveness.
What stage of the Conflict Resolution Model is demonstrated below:
I feel disrespected and hurt by this situation.
Stage 2: Identifying the Feelings
Name ONE group rule or expectation:
10-minute grace period, ensure you are in a private location to protect confidentiality of peers, no driving while in group, no use of substances during group (includes vaping/smoking), do not show any paraphernalia, you CAN eat/drink in group (as long as it's not a substance).
What is Assertive communication?
Assertive communication understands that your rights and needs are equally important as mine. This communication takes into consideration the other person's perspective and feelings, while still being firm in your own.
The fourth step is "Deciding Whether to Resolve the Conflict".
What might be a reason to let something go?
What might be a reason to resolve something?
Open Answer! :)
True or False?
Forgiveness consists of "letting go" feelings of resentment for the sake of the other person's feelings.
False
Forgiveness is the act of "letting go" feelings of resentment for the sake of YOUR OWN feelings.
"What do you want? I've already told you I'm busy and I don't have time to deal with this."
This is an example of
Aggressive Communication
Example: Teddy is hanging out with his friends. When his buddy pokes fun at Teddy's outfit, Teddy begins to get angry and starts to yell at his friends. Storming away, Teddy slams the door shut on his way out.
What may be some of the anger cues in this example?
Physical Cues: Increased heart rate, adrenaline, sweating/shaking, etc...
Behavioral Cues: Yelling, slamming the door
Emotional Cues: Jealous, Disrespected, Hurt
Cognitive Cues: Thinking badly about his friends or himself.
What are I-Statements? What is the one word we do NOT say in I-Statements
I statements are sentences that uses the word "I" to shift the focus on your own feelings and perspective, without using the word "YOU".
The final step of the Conflict Resolution Model is "Addressing and Resolving the Conflict".
What are the FOUR steps this consists of?
1) Set up a time (day/time)
2) Describe how YOU perceive it
3) Express your feelings about it
4) Discuss how it can be resolved
Forgiveness happens when we simply tell someone "I forgive you".
False:
Forgiveness takes time and energy. Sometimes we do not even need to talk to the other person we are forgiving.
Give me an example of an I-Statement
Open Answer :)
What are the THREE stages of the Anger Cycle?
1) Buildup
2) Explosion
3) Aftermath