Job Development, Placement, & Retention
This should be created after you complete orientation two with your consumer, as well as ensuring they have copies for applications and interviews.
What is a resume?
How many weekly clinical meetings do you need to attend?
What is one?
What is law that helps remove barriers in employment, transportation, and public services?
What is ADA?
Who are our customers?
This type of activity should NOT appear in a PRP‑SE note because it is not part of the service?
What is job development?
True or False: Functional limitations refer to difficulties a person may have in performing tasks and responsibilities while on the jobsite.
True!!
What are 3 of the 5 stages of the aggressive cycle?
What is the triggering stage, escalation stage, crisis stage, recovery stage, post-crisis?
Allowing extra time, considering specific needs in advance, being patient and understanding, treating adults as adults.
What is common courtesy for those with disabilities?
What you should do before meeting with a consumer for a job development appointment.
What is preparation?
Examples: Bring job leads, research local employment opportunities, prep mock interview questions, etc.
Name at least two of the phases of the Vocational Program!
Who decides if a disability is disclosed to an employer?
What are four proper customer service "do's"?
What is good eye contact, smiling, posture, tone of voice?
This is the primary focus of PRP‑SE services.
What are functional limitations?
List two examples of accommodations!
1. Having an ES is an accommodation.
2. Taking breaks as needed.
3. Having a stool to sit down on.
What not to do when approaching a consumer in an aggressive stage?
What is presenting an attitude that appears superior or scared?
True or false: You have to go to your consumer's home, even if you feel unsafe.
FALSEEEEE! Only if you feel comfortable and safe to do so, as well as take the necessary precautions, you could visit a consumers home if you are unable to meet in the community.
How you should phrase discussing a consumer with a criminal background to an employer, in a positive and neutral way.
What is an individual with a justice involved background?
How many consumers can be on a caseload per fidelity?
What is 20?
What is the main purpose of the ADA in employment?
To prevent discrimination and ensure equal opportunity for individuals with disabilities.
Name three things that are NOT good telephone etiquette when dealing with customer service.
What is not greeting the caller, not answering the phone within three rings, and not having a positive tone?
This limitation is present when a person cannot accurately or efficiently give or receive information without reasonable accommodations.
What is communication?
What is an appropriate accommodation for a consumer who gets overwhelmed by a busier than normal work environment?
Frequent breaks, headphones (if the consumer is a stocker and the headphones can eliminate the loud environment).
When do you as ES intervene to de-escalate and aggressive or agitated consumer?
The earlier you intervene, the better your chance of defusing agitated or aggressive behavior.
People who talk about suicide don’t really do it and talking about suicide encourages it. Only a certain type of person commits suicide.
What are myths?
True or false: Job development is social work.
False! Job development is not social work, it is marketing. Avoid labels or requesting for "charity" placements.
When should you have contact with the consumer after starting in a new position?
Within three days after starting a job.
What should you focus on first when helping a consumer find a job?
Their strengths, interests, and skills.
What are good customer service traits?
What is being on time, following through, going the extra mile, and treating customers as the most important part of your job?
True or false: PRP‑SE services can include helping a client fill out job applications.
What is false?
What billable visit (that only has two visits per month) are functional limitations created for and discussed during?
What is the first rule of de-escalating an aggressive or agitated consumer?
What is safety?
Notice exits and possible escape routes, sit nearest the door with your back to the wall, be alert for physical cues signaling danger, and avoid confrontations.
What is safety in a consumer's home?
The type of networking that yields the most long-lasting and rewarding professional relationships.
What is a Face-to-Face or Monthly Employer Contact?
How many employer contacts should you be obtaining weekly?
What is six?
A consumer tells you they are having trouble getting to work on time because of medication side effects. What should you do as the Employment Specialist?
Discuss possible accommodations, like a modified schedule and support the consumer in deciding next steps.
How do you handle a consumer that is symptomatic?
What is staying calm, listening actively without interruption, validating their emotions, and de-escalating?
True or false: PRP‑SE services can help a client learn coping skills to manage workplace stress.
What is true?
What are three ways being assertive can be beneficial in the workplace?
It can increase self confidence, conflict resolution, career advancement, creating a healthy relationship with managers and coworkers, etc.
Once the consumer is in the post-crisis stage, what should you do?
What is processing with the consumer about what happened, why the intervention was necessary, and problem solve to avoid this in the future?
Suicide threats, previous attempts, sudden changes in behavior, depression, final arrangements.
What are warning signs?