Processes
What steps do you take when a provider doesn't take the call?
Follow back up process and if still no answer, send a MIDAS.
Where does the share call calendar go?
Smart Web
T/F QGENDA is for INI only
True
What provider uses EPIC for ID Associates
Dr.Dhillion
What to do if a patient wants to cancel a surgery for today or tomorrow?
Check the procedure Cancellation Information in ONENOTE.
When routing an encounter, who the encounter is routed to is found in red text here.
Where is the bottom of the smart phrase.
T/F Neurosurgery uses PTO calendar
True
When documenting times, they are always documented in this format.
Military time
Provider to provider consults for offices OUTSIDE of Peoria or Ottawa area are handled this way.
What is contact POC for that office.
Where can you find a smart phrase and what is it used for?
Smart phrase is found on providers page in One Note and it used to document call.
Where can you find the Discharged Patients grid and what is the sole purpose?.
Smart web send this kind of message to providers.
What is text message.
On QGENDA before 5:00pm you only look at what line?
NERD Attending
What is the medication grid and when should it be used?
The medication grid is used to determine if you need to call the On Call provider or if you need to contact the office. You will use it Everytime.
Correct order of contact for providers for back-up process is this.
Midlevel -> Fellow -> Attending -> Patient's Provider
Which offices Do NOT use Epic and what are the names of the offices?
NON Osf offices. I.D. Associates , Elemental Center, and S.L. Yang.
On QGENDA after 5pm you will only look at?
Neurology Night Call Attending
How do we handle critical EKG results for Boston Scientific?
Create an encounter, fill out all necessary info, transfer to PALS
What are the different types of method of contact
SW, Mobile app, Cell, Home, pager, PALS
When you need to send a fax what section do you send it in?
Routing